As an Experienced Technical Support Professional here at Honeywell, you will be responsible for providing technical support resolutions as well as accurate, timely referral information to our customers on our Phoenix Controls support line.
This position is critical to the growth of business for Phoenix Controls and the individual filling this role must go above and beyond to help differentiate Phoenix Controls from its competition.
Customer Support - Provide presale/post sale troubleshooting and routine application assistance.
You will report directly to our Tech Support Manager and you'll work out of our Acton, MA location.
KEY RESPONSIBILITIES Provides advanced second tier product support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Ability to "breadboard" solutions: reproduce the control architecture found in the field with hardware at the factory to reproduce reported issues and test various solutions (both hardware and software) to resolve the matter.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.
Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application.
Change Agent - Look for ways to improve support processes.
Drive initiation and follow through to implementation.
BENEFITS OF WORKING FOR HONEYWELL The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
The annual base salary for this position is .
Please note that this salary information serves as a general guideline.
Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
For more information visit: Benefits at Honeywell (https://benefits.honeywell.com/) YOU MUST HAVE Minimum of 2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.
Strong technical knowledge and understanding of Building Automation systems.
WE VALUE Associates degree Computer Sciences, Electronics Technology or related.
Experience in the building controls industry (HVAC, BAS) BACnet, ModBus, LON protocols Experience with Phoenix Controls products or similar Building Automation solutions Experience in installing, commissioning, servicing, and troubleshooting building controls products Tridium Niagara AX or N4 Certification (preferred) Strong knowledge of using Wireshark for packet analysis and firewalls.
Microsoft Certified Technology Specialist (MCTS), SQL Server (preferred) Understanding of virtualization technologies (Microsoft & VMWare) (preferred) Understanding of Direct Digital Controls (DDC) Programming (preferred) Excellent customer service skills Excellent communication skills - written and verbal Strong Microsoft Office skills Honeywell is an equal opportunity employer.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.