Federal Program Manager needed for a direct-hire opportunity with SOC's client to work onsite in Annapolis Junction, MD.
*Active TS/SCI with Full Scope Poly required (NSA)* Responsibilities: Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups.
Integrate technical knowledge and business understanding to create solutions for customer.
Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
Act as a consultant in service delivery business, technology, industry or specific application.
Resolve technical and some business incidents independently.
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
Review statement of work and manage to customer requirements.
Work with manufacturing teams to plan/build/ship systems to customer.
Managing projects effectively with competing priorities.
Develop and grow assigned customer account relationships with complex and strategic accounts.
Act as trusted advisor in the consultant role for customer and company sales teams.
Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
Provide suggestions for operational efficiencies.
Create and deliver contract related documents.
Lead Customer Expectation management as part of escalation process.
Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
Lead Quarterly, monthly, and/or weekly meetings to manage support, applying project and task management for customer deliverables.
Sharepoint management and administration.
Skills: In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
Some in-depth knowledge of corporate organization and policies.
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
Anticipate Customer needs, develop proposed solutions, and build consensus.
Provide Mission Critical customer recommendations to improve processes.
Experienced knowledge of change management process and tools in complex environment.
Advanced skills in project management, communication, analysis, and presentation.
Expertise in area of focus and knowledgeable of future technology directions.
Mission Critical and ITIL certifications.
Education, Experience, Clearance Required: Bachelor's Degree, and advance Master Degree preferred
ITIL Certified
PMP Certified
10 years experience in project management or in like roles/businesses.
Federal Clearance required, TS/SCI with Polygraph
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.