Field Application Engineer We are seeking a highly skilled Field Application Engineer (FAE) to join our dynamic team. The FAE will play a crucial role in enabling and supporting punch-out integrations with e-procurement systems for biotech companies and institutions. This role involves collaborating with internal and external technology partners to ensure seamless integration and optimal functionality of our systems, having a direct impact on customer satisfaction and revenue.
What You'll Be Doing Integration Support: Work with partners and clients to implement and troubleshoot punch-out integrations with their e-procurement systems. Client Interaction: Serve as a technical liaison between Twist Bioscience and our partners, providing expertise and guidance on integration processes. Technical Documentation: Develop and maintain comprehensive documentation related to integration processes, system requirements, and troubleshooting guides. Training and Workshops: Conduct training sessions and workshops for clients and partners to ensure effective use of integration tools and systems. Issue Resolution: Diagnose and resolve integration issues promptly, coordinating with internal teams and partners as necessary. Continuous Improvement: Gather feedback from clients and partners to identify opportunities for system enhancements and process improvements. Collaboration: Work closely with Twist Bioscience's internal teams, including product development and customer support, to align on integration strategies and address client needs. What You'll Bring to the Team Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Advanced degrees are a plus. Experience: Minimum of 3-5 years of experience in a technical support or application engineering role, with a focus on e-procurement systems and integrations. Technical Skills: Proficiency in e-procurement systems, punch-out integration technologies, and relevant programming languages (e.g., CXML, JavaScript, RESTful APIs). Communication: Strong verbal and written communication skills, with the ability to convey complex technical information clearly and effectively. Problem-Solving: Excellent troubleshooting and problem-solving abilities, with a proactive approach to addressing and resolving issues. Client-Centric: Demonstrated experience in working with high-profile clients and institutions, with a focus on delivering exceptional service and support. Team Player: Ability to work collaboratively with internal teams, partners, and clients to achieve common goals.
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