We are searching for an energetic Field Resource Coordinator to join our dynamic team at Dish in Roseland, NJ.
Growing your career as a Full Time Field Resource Coordinator is an exceptional opportunity to develop essential skills.
If you are strong in people management, presentation and have the right experience for the job, then apply for the position of Field Resource Coordinator at Dish today!
Job Description Department Summary The In-Home Services organization supports thousands of talented employees in 135+ facilities delivering service solutions to customers in every zip code. Our installation technicians are leading the charge for better customer experience, educating and connecting more Americans with every home they visit. Our dedication to customer experience is paying off: in 2020, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the third year in a row.
Job Duties and Responsibilities Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources can service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments.
What's in it for you? $23.25/hour Great promotional opportunities Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Key Responsibilities: Communicating in real-time with In-Home Service Professionals about any issues and the resulting changes to the routing Working with technicians to accommodate same-day customer appointments Tracking and communicating appointments' progress with field management Referring and assigning additional jobs to external subcontractors Answering incoming customer calls that arise and handling/transferring appropriately Remaining sharp; different tasks are done throughout the day that require significant attention and accuracy Skills, Experience and Requirements Education: A Bachelor's degree from a four-year college or university is a plus; or a combination of education and experience
Skills and Experience: Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service Effectively communicate, both written and verbally, with all levels of the organization Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion Adjust to changing responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment Have the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software Spanish bilingual is a plus. Salary Range
Compensation: $23.25/Hour
Compensation and Benefits We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.??
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check
Benefits of working as a Field Resource Coordinator in Roseland, NJ:
? Learning opportunities
? Advancement opportunities
? Generous Compensation
