Expand your professional career as a Field Service Engineer with MAU at EPICA in a remote role. As a Field Service Engineer , you will be responsible for servicing and supporting Epica products, providing technical support remotely , and building long-term relationships with customers. You will work closely with Sales, Marketing, and Clinical Support teams to ensure customer satisfaction throughout the lifecycle of their machines. This is a direct-hire opportunity. What We Offer: Competitive Pay 1st Shift; Flexible Hours Fully remote job Health benefits, including telehealth medical services Opportunity for advancement 401k 401k matching Life insurance Health insurance Dental insurance Vision insurance Paid vacation Paid holidays Paid time off Opportunity for advancement Employee stock ownership plan (ESOP) What We're Looking For: Bachelor's degree in Mechanical, Biomedical, or Electrical Engineering 3.5+ years in servicing CT Imaging Products Completion of a CT technology certification program is preferred Expertise in service, repair, and troubleshooting Excellent verbal and written communication skills Strong analytical and problem-solving abilities Proficiency in Microsoft Office suite Ability to lift/carry 40 pounds, stand and bend for long periods, and travel 60% of the time What You'll Do as a Field Service Engineer: Provide technical support for Tier 2 service calls, remotely Manage customer inquiries with professionalism and a positive attitude Track and document service costs and actions in the Enterprise ERP system Stay updated on product changes, upgrades, and system bugs Coordinate repair parts and ensure correct pricing for service contracts Support Sales Representatives by creating and processing repair quotes Participate in continuous improvement initiatives to enhance product and service qualityProcess equipment loaner forms and the appropriate contract on discrete repairs requested by customers Through coordination with the Technical Services department, process equipment loaner requests from customers Perform other tasks as assigned MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us. All Applicants must submit to background check and drug screening Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position EOE