Field Support Engineer

Job Title: IT/Desktop Field Support Engineer Job Location & Type: Cary City, North Carolina || 2 days onsite - Tuesday and Thursday (days are subject to change as per client need) || Long Term Contract/Permanent || 40 hrs/week Responsibilities: Provide on-site and remote technical support to users Resolution of hardware and software issues Configure, install, and update operating systems, software, and applications on computers, mobile devices, and printers Monitor and respond to support calls, emails, and messages related to user problems and requests; Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLA Perform onboarding for new users Asset management Contact with global support areas Provide support to users of the office, laboratory, and distribution center. Requirements: 2-to-5 years of experience in the relevant line of work Previous experience as an on-site and remote support analyst; Basic knowledge of English for communication with global groups; Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general) Strong problem-solving skills, multitasking ability, and attention to detail; Excellent communication skills and ability to work in a team; Knowledge of the ITIL methodology Technical support-related certifications will be a plus. Important for this position: Soft skills include being proactive, empathy, education, and respect for users, as well as communication and working well in a team. Ready to think outside the box, give ideas and share suggestions