Job Description:
Pay Range: $18hr - $23hr
Responsibilities: Process requests for the paper record by running Care pull lists and email requests received.
Utilize image/scan on demand functionality as directed by team lead and/or manager.
Promptly investigates record location problems brought to the attention of the CRCC via telephone, in writing or in person.
Communicates results of any search in a timely manner or escalates unresolved issues appropriately to the team lead and/or manager of the unit.
Records daily incoming volume received and productivity of volume of work completed on a daily basis.
Maintains a knowledge of Care' s ADT (admission, discharge, transfer) Module to determine patient stays, discharges, etc.
Works Care and other reports to account for any overdue records.
Conducts "misfile checks" for problem records that cannot be located.
Protects the confidentiality and integrity of patient information at all times.
ssists in preparing and faxing patient records to the scanning unit for processing.
These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment.
Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth.
Qualifications: High School Diploma or equivalent.
bility to locate and file records in terminal digit order.
Must be organized and able to perform a variety of tasks.
Strong interpersonal and customer service skills.
Excellent verbal and written communication skills are necessary.
Customer and Patient focused to accurately identify and meet customer and patient needs.
Collects relevant information to understand problems and issues, e.g.
escalating urgent requests or problems finding records.
Holds self-accountable for complying with policies, procedures and work requirements e.g.
processing record requests (Research, patient care, operations), meeting expected turnaround times and/or return of records to onsite file room/offsite warehouse.
Working Conditions Describe the conditions in which the work is performed.
Due to the nature of the job the candidate should be able to lift 25 pounds with assistance.
Pushing oversized carts loaded with medical records.
Large file room/warehouse setting.