Job Description
The Financial Aid Advisor provides outstanding customer service to students, parents, faculty, staff, and the public through in-person, phone, and email advising. This position is responsible for program management in assigned areas of responsibilities (i.e. Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad, etc.) The advisor assists in determining eligibility for financial aid, resolving student eligibility issues, processing awards, reviewing and processing professional judgment appeals, and leading/participating in outreach events. This position requires occasional evening and weekend work. There will also be some blackout vacation days during peak processing times.
Required Qualifications
This position requires a customer-focused person who works cooperatively, adapts easily and quickly, accepts responsibility, ensures a high level of accuracy with attention to detail, and thrives in a high-volume environment. Commitment to student access and success is a must. Knowledge and skill requirements include: associate degree or experience in a student or customer facing position; demonstrated proficiency providing high-level customer service on the phone, in person, and digitally; ability to prioritize and manage multiple competing tasks; strong listening and communication skills; public speaking and presentation skills; demonstrated proficiency with standard office software; ability to exercise sound judgment in making difficult decisions; experience working with individuals and families from diverse backgrounds.
Preferred Qualifications
Experience working in a college/university financial aid office.
Spanish language proficiency.
Website and social media management experience.
Pay Band
4
Appointment Type
Regular
Salary Information
Salary commensurate with experience, a budget max of $43,513
Review Date
January 27, 2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicinecollege, Graduate School , andHonors College . The university has a significant presence across Virginia, including theInnovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerousExtension offices andresearch centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
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