Role Summary
This role is responsible for managing all billing aspects for a complex or larger volume book of business including Under 500 Accounts. This role is accountable to collect all premium/fees and claims/claims funding billed on an invoice, resolve all billing inquires, and partner with internal and external partners to create a positive client experience. Key responsibilities of this role include: Owning the end-to-end billing relationship for the client, Identify opportunities for process improvements to enhance client satisfaction, reduce financial risk and successful implementation of new and renewing clients from a financial perspective. Responsibilities
• Manage the end to end billing relationship for a complex book of business of approximately 500 accounts
• Make independent decisions regarding credits and debits, notifications and communication on client receivables.
• Provide support for external and internal customers regarding all items related to thebilling for premium and claims/claims funding
• Analyze daily Automated Clearing House (ACH) tap files prior to sending to Treasury and the bank.
• Conduct audits to ensure financial controls are maintained, when necessary.
• Design, enhance and maintain system applications for processing and reporting financial information as needed.
• Strong verbal and written communication skills to communicate billing items to clients, TPA's, brokers, and internal partners
• Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission's errors, etc.)
• Organizational skills and prioritization skills Qualifications:
• High School Diploma or GED required
• Bachelor's degree in finance or a related preferred
• 2+ years of related experience preferred
• Excel knowledge - pivot tables and vlookup functionality required
• Previous billing or collection experience strongly preferred
• Exceptional systems experience, specifically using Excel for reporting purposes is strongly preferred
• General knowledge of insurance products, procedures and systems for specific functional area is desired
• Prior experience working with matrix partners is preferred
• Systems SAP and Facets experience is strongly preferred
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 60,500 - 100,900 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group . About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
