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Global Merchant Services (GMS) is the merchant acquirer, processor and marketing partner for the millions of merchants around the world who accept American Express Cards.
The incumbent is part of the Global Merchant Services Global Strategy & Capabilities (GS&C) organization and will support the Client Management teams in the U.S. This position will be responsible for reporting and analyzing U.S. business performance metrics, supporting planning & target setting activities, providing ad-hoc analysis and implementing strategic initiatives. The team also enables U.S. Client Management (CLM) teams to be more effective by helping them manage their performance and by identifying opportunities for improvement through consistent and accurate reporting, analytics and process management.
This is an excellent opportunity for an individual to gain deep knowledge of the Merchant business while building strong relationships with key stakeholders and partners to evolve Client Management reporting and to develop new and insightful analysis. This Analyst should have strong technical and analytical skills, be detail oriented and should be comfortable collaborating with internal customers.
Specific Responsibilities:
Manage the target setting process working with key stakeholders and leaders in Client Management and GS&C for U.S.
Undertake in-depth analysis of key business performance metrics, highlighting trends and identifying implications and opportunities for the business
Collaborate with key business partners throughout GMS MS-U.S. (e.g. Regional GMs, Client Management VPs, Pricing, Finance) to create target Strategy framework and KPI targets.
Proactively consult with key stakeholders to develop strategies, measurement and analysis methodologies and applications to evaluate the effectiveness of new strategies and tactics to address key business needs.
Partner and align with various teams including other Regional Planning & Reporting Teams, Finance, Pricing and other GMS teams to ensure consistency.
Support annual processes such as forecasting, planning, target setting and scorecard processes.
Assist in the evaluation of current reporting, identifying opportunities to drive automation, eliminate redundancies and address reporting gaps.
Qualifications:
Advanced Microsoft Excel skills
Strong focus on detail and delivery excellence
Problem solving and project management skills
Ability to be flexible and adapt to changing business needs and priorities
Ability to meet time sensitive senior leadership requests
Analytical skills, with the ability to interpret data, provide meaningful insights and deliver relevant analyses
Strong relationship-building skills
SQL experience a plus
Reporting experience a plus
PowerPoint skills a plus
Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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