What you will do This skilled position involves the installation, programming, troubleshooting, configuring, commissioning, and servicing standalone and networked fire alarm systems and other related building system products at customer sites.
Panel repair/reprogram, device replacement/repair, diagnosing and resolving low voltage circuit troubles and system testing.
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
How you will do it Respond to customer service calls in a timely and efficient manner, troubleshoot and repair as needed
Will be required to participate in after hours on call service program
Communicate with central dispatch on current work order status and receive updates on outstanding customer issues
Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals
Supervise and inspect the installation of equipment to meet customer and contract specifications
Complete necessary certification courses on internal and external products used
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner
What we look for Required At least 5 years of documented experience in low voltage electrical systems, including Fire/Life Safety Systems
High School Diploma or equivalent required
NICET level II or higher in Fire Alarm Systems
If no NICET certification, be able to obtain NICET II in Fire Alarm Systems within the first two years of employment
Experience in reading and interpreting blueprints, submittals, and operational/product manuals
Experience with hand tools test equipment, multi-meter usage, digital analyzer and commissioning devices
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Able to work flexible hours including weekends and after hours to meet customer requirements
Participate in a service on call rotation
Overnight travel may be required
Demonstrate a high level of customer service
Ability to lead & work well with team members
Ability to adhere to, implement, and always follow safety guidelines and procedures
Strong organizational skills, positive attitude, and an ability to learn quickly
Possess a valid driver's license and driving record that meets company requirements
Able to pass a pre-employment background and drug test
Able to obtain and retain any licenses that are required by National, State and Local codes
Basic understanding of Network concepts and architectures.
Preferred Two-year Associates Degree in Electronics; Network; Computer Science or related field or ability to obtain in first year
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit