Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company matchShort-Term and Long-Term Disability Employee Assistance Program Wellness Program And More!What you will do:Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctionsContact customer representative and determine equipment/systems problemsDiagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sitesFollow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipmentService, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnellRead and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manualsExhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happinessComplete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computersObtain customer signature upon completing service call assignmentParticipate in a scheduled On-call rotationHelp to train or mentor others on the service teamPerform other duties as assignedWhat we look for:Required10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.Valid Fire Alarm LicenseExperience in reading and interpreting blueprints, submittals, and operational/product manuals.Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.High School Graduate or equivalentAbility to follow verbal and written instructions.Capable of performing physical labor including carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.Ability to work flexible hours including weekends to meet customer requirements.Overnight travel may be required.Demonstrate a high level of customer service.Maintain truck inventory to ensure timely response to customer needs.Ability to implement and always follow safety guidelines and procedures.Strong organizational skills, a positive attitude, and an ability to learn quickly.Possess a valid driver's license and driving record that meets company requirements.Able to pass a pre-employment background and drug test.Retain any licenses that are required by National, State, and Local codes.PreferredNICET Level II certification