We are a new and innovative health club seeking an experienced, passionate, and experienced Manager who can help build a dynamic culture for our employees and an energizing environment for our members. This is a great opportunity for a manager with a spirit to drive strategic and operational performance at our location while having fun! While fitness experience is expected, we will welcome a management background in retail, hospitality or the restaurant industry. The successful candidate will be a positive-minded, motivated and results-driven professional with the ability to influence a diverse group of people. He/she will be an excellent communicator and will have the exciting opportunity to grow their career with us while shaping our vision for the future.
Responsibilities: Manage club operations during weekend hours Greet all members and guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Answer phones in courteous, helpful, professional manner Function as an initial source of information regarding all services available within our club Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serve as point of contact for new member acquisition and member retention interactions Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources Attend staff meetings and other meetings as required Function as a brand ambassador inside and outside of the gym Maintain an atmosphere which makes members feel welcome Maintain a professional disposition at all times Support the service desks and gym floor Communicate special events to members and guests Assist in all projects as delegated by club management Offer services direct to clients, partnering with all functional teams to deliver memorable experiences Resolve member concerns and escalate as needed. Regular, consistent cleaning and sanitizing of communal spaces and assigned areas Qualifications: Willing to become CPR/AED Certified (Training provided) Basic computer proficiency Ability to multi-task and maintain a controlled and professional demeanor. Able to work varied shifts, including days and evenings Passion to serve others Effective communication skills Must be able to stand, walk, sit, reach, and bend for the duration of a shift Must enjoy working in a team environment
