A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence and integrity. "Quality In Everything We Do" is far more than our mantra, it is our standard!!
Explore a career with A & Associates, one of the leading providers for temporary, temp-to-hire, permanent placement services and security guard services.
A & A is looking for eager and motivated candidates to work as a full time Program Coordinator with one of our prestige clients.
Job Duties Managing service requests assigned to Public Works through the county's CRM system. Staff will manage requests from the initial contact with the citizen to the final closure of the request. This includes: the periodic documentation of CRM with events such as any communication with the citizen, feedback from investigating staff and activities taken to resolve the concern. Responsible for preliminary review of citizens concern to identify the root cause and to determine the appropriate segment of Public Works to assign a work request via Public Works work management system. Research will include the reviewing of County processes, rules, regulations, laws and guidelines. In addition, adequate research will include the usage of various mapping systems, asset management tools, and work order logs to ensure the area of concern is within county maintenance responsibilities as well as to prevent duplicate requests. Establishes strong work relations with various cross functioning teams as well as internal and external entities that interface with Public Works. Prepares and transmits written communication to citizens, senior leadership, and elected officials via Outlook, Microsoft Teams, and other various communication tools Maintains daily, weekly, and monthly reports. Responsible for accurate account of activities to support management's need of accurate data for analysis, to identify trends and promote performance improvement Responsible for the management of assigned caseload to ensure service requests are fulfilled within program requirements. Management of caseload will entail the periodic monitoring of request to prevent department oversight of delinquent requests, in addition to maintaining an accurate account of pending requests for service. Compensation This position pays $19hr.
EEO STATEMENT
A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.