Job OverviewAbout Us:
The Phoenix Taproom & Kitchen is the Midwest's largest self-pour taproom located in the picturesque heart of downtown Eau Claire, WI, nestled along the scenic Chippewa River. With 72 taps featuring a diverse selection of craft beverages, an extensive cocktail bar, and a menu of culinary delights, we offer an unparalleled dining and drinking experience to our patrons.
Job Description:
Are you passionate about craft beverages, culinary delights, and providing exceptional customer experiences? Do you thrive in a fast-paced environment where you can engage with guests and ensure they have a memorable visit? If so, we have the perfect opportunity for you! The Phoenix Taproom & Kitchen, the Midwest's largest self-pour taproom located in downtown Eau Claire, WI, is looking for a Floor Captain to join our team.
Position Overview:
As a Floor Captain, you will play a crucial role in ensuring that our guests have a fantastic and memorable experience at The Phoenix Taproom & Kitchen. While not responsible for supervising employees, you will be the point of contact for guests seeking assistance with our self-pour tap system, cocktail bar, and culinary offerings. Your primary goal is to provide exceptional service, answer questions, and create a welcoming and enjoyable atmosphere for our patrons.
Responsibilities: Guest Engagement: Greet and engage with guests as they enter the taproom, making them feel welcome and comfortable. Offer assistance and recommendations for beverages and food options.Taproom Assistance: Educate guests on how to use our self-pour tap system, including explaining the process, providing assistance with pouring, and troubleshooting any issues that may arise.Cocktail Bar Support: Assist the bar staff with drink orders, preparing garnishes, and ensuring a well-stocked bar. Knowledge of cocktail basics is a plus.Culinary Guidance: Familiarize yourself with our menu and be able to answer questions about food options, recommend pairings, and communicate guest preferences to the kitchen.Guest Safety: Monitor guest behavior and intervene if necessary to ensure a safe and responsible drinking environment. Familiarity with alcohol service laws and responsible beverage service is essential.Cleanliness: Keep the floor area clean and organized, clearing empty glasses and dishes promptly. Alert the appropriate staff to any spills or maintenance issues.Feedback Collection: Solicit feedback from guests to ensure their satisfaction and gather insights for continuous improvement.Qualifications: Previous experience in a customer service role, preferably in the hospitality or restaurant industry, is preferred.Strong interpersonal and communication skills with a friendly and approachable demeanor.Knowledge of craft beverages, including beer and cocktails, is a plus.Ability to multitask and thrive in a fast-paced, high-energy environment.Basic knowledge of food safety and responsible beverage service.Availability to work evenings, weekends, and holidays as needed.Must be at least 21 years of age.Benefits: Competitive hourly wage + tipsAttractive bonus structure (full-time only)PTO + Paid Holidays (full-time only)Dental, vision, short-term, life, and health insurance (full-time only)Opportunities for professional growth and developmentDiscounts on food, beverages and merchVibrant and inclusive work environmentBe part of a rapidly growing and innovative establishment in Eau Claire's downtown sceneIf you are passionate about providing exceptional guest experiences and want to be a part of the exciting world of craft beverages and culinary delights, we invite you to apply for the Floor Captain position at The Phoenix Taproom & Kitchen. Join our team and help us create memorable moments for our guests along the Chippewa River in the heart of downtown Eau Claire, WI.
