We are seeking a detail-oriented and analytical Fraud Prevention Analyst to join our dynamic team. The ideal candidate will be responsible for implementing and managing comprehensive fraud prevention strategies for both in-store and ecommerce sales. This role requires a unique blend of analytical thinking, investigative skills, and a deep understanding of fraud prevention best practices. You will play a crucial role in protecting our company and customers from fraudulent activities while ensuring a smooth purchasing experience for legitimate customers. Please note this position is based on-site at our office in Brea, California.
\n Responsibilities:Review potentially fraudulent orders in the system queueMake accept or deny decisions on flagged transactionsOrder verification including verifying customer informationServe as an escalation point for complex fraud casesSystem administration including reviewing and optimizing fraud detection system rulesAnalyze patterns and trends to enhance fraud preventionEvaluate and implement improvements to fraud detection processesHandle inbound and outbound customer calls related to fraud preventionAddress customer inquiries through various communication channelsMonitor fraud trends in ecommerce and the ebike industryAssess potential risks and recommend preventative measuresProvide regular reports on fraud incidents and prevention metricsAnalyze data to provide actionable insights for fraud prevention strategies Qualifications:Bachelor's degree in Business, Criminal Justice, Data Analytics, or related field strongly preferred. 3+ years of experience in fraud prevention or related risk management rolesExperience in ecommerce fraud prevention preferredStrong analytical and problem-solving skills with attention to detailExcellent communication skills for customer interaction and internal reportingProficiency in fraud prevention tools and platformsAbility to identify patterns and trends in large datasetsStrong decision making skills with the ability to work independentlyExperience with customer service platforms and ticketing systems
\n$65,000 - $85,000 a year
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