Front Desk Agent

Job summary
Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.Pearl River Resort Associates are required, on a continual basis to adhere to any and all company and departmental policies, practices and procedures.Maintain a professional departmental, company and community reputation.
Job seniority: entry level
Responsibilities
• Assist all guests including large groups for Sales with the check-in and check-out process at the Hotel in a courteous and polite manner.• Answer guest questions regarding Hotel and property facilities, events and ensure that adequate information is given.• Handle guest complaints or concerns in a polite, courteous and efficient manner.• Ensure that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company's assets.• Access and work with systems for redemption of offers and promotions issued by the gaming properties.• Work with other departments to ensure a high level of guest service.• File, retrieve and update reservations and related reports, as required.• Responsible for maintaining a consistent, regular attendance record.
Requirements
• 21 years of age or above.• High School diploma or GED required, Three (3) to six (6) months prior Hotel experience, preferably in Front Desk Operations is preferred.• Must be able to pass the Basic Math Test with 85%, and Data Entry Test with 3000 KPH.• Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.• Must possess effective communication and organizational skills.• Ability to read and understand financial reports, policy and procedure manuals, and technical instructions.• Ability to respond to common inquiries or complaints from guests.• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.• Ability to apply commonsense reasoning to a variety of situations.