Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the role: Four Seasons Hotel Westlake Village is seeking a Front Desk Agent, where you will welcome guests to the property, provide an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
What you will do: Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Responds to all guest requests in an accurate and timely manner. Interactions with guests will be in person and by phone.Resolves guest complaints and finds opportunities to recognize and personalize the service experience for all guests.What you bring: One+ years experience working within a luxury hotel or similar environment is considered an asset.Excellent interpersonal skills and communication skills.Cross-cultural sensitivity and customer service orientation.Guest centricity and understanding the importance of guest's preferences.What we offer: Hourly Range: $21.75Health Insurance - Medical, Dental & VisionCompany Match 401K PlanComplimentary stays at Four Seasons WorldwideComplimentary meals in our Wellness CaféLaundered Employee UniformEmployee Assistance ProgramInvestment in your WellbeingLife InsuranceComplimentary on-site parkingTraining programs, tuition reimbursementGrowth & Development opportunitiesSchedule & Hours: Part-time positionOpen weekend availability is requiredMust be available to work overnight shiftsFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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