Front Desk

Job Summary:
Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out.
This role is crucial in creating a positive first impression and ensuring that all guest needs are addressed with professionalism and courtesy.

Responsibilities:
- Greet guests upon arrival, confirm reservations, assign rooms, and issue keys.

- Process all guest check-ins and check-outs, and handle reservations and cancellations.

- Provide information about hotel services, facilities, and surrounding areas.

- Answer phones, handle guest inquiries, and resolve any issues with a focus on customer satisfaction.

- Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns.

- Manage billing and payment processes, ensuring accuracy in all transactions.

- Maintain a tidy and organized front desk area.

Qualifications:
- High school diploma or equivalent; degree in hotel management or relevant field is a plus.

- Proven experience in a customer service role, preferably in a hotel or related field.

- Strong communication and interpersonal skills.

- Proficiency in using hotel management software is preferred.

- Ability to work in a fast-paced environment and handle stressful situations professionally.

- Flexibility to work in shifts, including evenings, weekends, and holidays.