Front Desk Supervisor- 181 Fremont

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.  Action Property Management, the leader in community management, is seeking a full-time Front Desk Supevisor to join our team at our luxury association, 181 Fremont, located in San Francisco.

\n Job Responsibilities:Ensure that everyone is greeted with the utmost expression of gracious hospitalityActively comply and enforce the 181 Fremont Mission, Vision, C.O.R.E. Values and S.E.R.V.I.C.E. StandardsImplement superior customer service standards for all front desk associates and assist in training to ensure that service expectations are met.Provide answers and guidance to residents, guests, service providers, and fellow employees regarding rules, regulations, and policiesReceive resident complaints in accordance with established procedures and policies or as appropriate and assist residents with issues or problems that do not require direct management involvementMonitor activity in the lobby and, when necessary, coordinate on-site personnel to address residents' and guests' needs; utilize the phone directory to contact residents to announce guests and deliveriesMaintain the appearance of the Front Desk, Lobby, Residential Elevators, Back Office, and Package Rooms by assuring it is organized and clean at all times; summon the janitorial, porter, or maintenance staff when needed or tend to items as appropriate and necessaryAssist residents with amenity reservations; coordinate with the concierge for scheduling as necessaryUtilize shift log and incident reporting as appropriateMaintain standard operating procedures regarding parcel acceptance and delivery, key handling procedures, contractor sign-in, and other safety/security protocolsOperate the property management software to update records to maintain latest information and activitiesCoordinate moves in accordance with property proceduresProperly operate the elevator control system for proper escort of residents, guests, and service providersMonitor and maintain proper inventory of supplies necessary for service deliveryReport complaints, reports or nuisance, and non-compliance issues to management; if applicable, respond to the issue and politely call to the attention of the offending party the complaint or non-compliance issue and request that it be resolved as quickly and reasonable as possible; document incident in accordance with property procedureUnderstand and implement emergency operating procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flood, earthquake, or other emergency eventCompose weekly schedule front desk personnel, ensure proper coverage is maintained based on business needs and aligned with property's service strategyRemain in assigned post position, maintaining correct stance, when not attending to residents or requestsMaintain knowledge of: o Scheduled daily activities
o Daily arrivals/departures
o Features and services provided
o Hours of operation for various amenities
Reflect willingness to accommodate residents, management, and peer requests and ensure first class serviceAdditional duties as may be assigned Required Skills / Abilities:Customer Service: Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions.Written Communication: Writes clearly and informatively; Able to read and interpret written information.Teamwork: Balances team and individual responsibilities; Contributes to building a positive team spirit; Gives and welcomes feedback; Puts success of team above own interests;Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Quantity: Completes work in timely manner; Strives to increase productivity; Works quickly.Attendance/Punctuality: Is consistently at work and on time. Why Join Action?Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor Team Member Perks: Comprehensive health benefits and paid time off package for qualifying employeesOn-going hospitality and property management trainingOpportunities for career growth and advancementValues driven company culture promoting team work and excellence Qualifications / Requirements:Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.Polished and professional appearance and demeanor.Upbeat and positive team player attitude.Strong judgment and solutions-oriented.Proactive customer service approach.
\n$33 - $38.50 an hour
Compensation: $33.00- $38.50 Per Hour + Annual Bonus Schedule: Monday- Friday; 8:00 AM- 4:30 PM \nWhy You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-MM1