Front Desk Supervisor - DoubleTree by Hilton Ocean Point Resort Job Category: Rooms Front Office
Requisition Number: FRONT002500
Posted: November 4, 2024
Employment Type: Full-Time
LocationsDoubleTree by Hilton Ocean Point Resort
17375 Collins Ave
Sunny Isles Beach, FL 33160, USA
DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels property, is seeking an engaging, friendly and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, focusing on guest and associate satisfaction. Successful candidates will have previous Hilton front desk experience, a strong customer service focus, and the ability to train and grow our associates. General Responsibilities: Assist in the interviewing and strong performance supervision of front office associates.Ongoing review of staff to ensure adherence to established policies and procedures.Process check-in and check-out, verify billing, create reservations, and process special requests.Knowledge of hotel property and local attractions to assist guests.Establish and maintain open collaborative relationships with direct reports and management throughout the hotel.Compliance with Federal & State Labor laws.Ensure that all complaints regarding service and/or accommodations are investigated and resolved.Monitor budgets and payroll records and review financial transactions to ensure appropriateness.Ongoing analysis of processes for continuous improvement/efficiency.Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses.Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.Balance cost controls with exceptional guest service and associate satisfaction.Maintain STRICT key controls and safety and security standards.Other duties as assigned.Requirements: Two-year college degree or equivalent hospitality experience.Previous Hilton and OnQ experience highly desirable.Strong leader of people.Superior interpersonal and customer service skills.Reliable with the ability to multi-task and work under pressure.Excellent verbal and written communication skills.Intermediate to advanced computer skills.Familiar with common computer software programs.Must be willing to work varied hours including nights, weekends, and holidays.We've got you covered: Benefits & Perks Medical Insurance with Company-Funded HRA.Vision Insurance.Flexible Spending Accounts.Wide Array of Supplemental Insurance Offerings.Paid Time Off Programs.Employee Assistance Program.401K Plan – Traditional & Roth Options with Employer Match.Hotel Discount Travel Program for Associates & Family.Exclusive Associate Discounts – Travel, Entertainment, & Retail.Training and Development Programs.Complimentary Parking for All Team Members.Transportation Perks for Full-Time Team Members.Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
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