Join our dynamic team as a Front Desk Supervisor! We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. This position requires flexible availability to be able to work weekends, evenings, and holidays. Front Desk and Housekeeping supervision experience is preferred but we are willing to train the right candidate!
A LITTLE ABOUT US
Voted #1 Hotel in California in Condé Nast Reader's Choice Awards, Olema House features 24 comfortably chic rooms, 2 cottages, and a recently refurbished Tavern located adjacent to the one and only Point Reyes National Seashore Park. Due West Tavern and Market is a sophisticated modern tavern housed in a cozily refurbished, circa-1865 building. Due West Tavern houses a vibrant, recently remodeled market, Due West Market, featuring house-baked items and signature on-the-go picnic staples.
WHAT WOULD YOU DO AS A FRONT DESK SUPERVISOR
As an active member of the Management team, has responsibility for supervising and overseeing the effectiveness of the Front Office guest relations as it relates to operations at the hotel. Responsible for the general oversight and support of the hotel operations with a focus on the Front Office to ensure a high level of personalized service is delivered to guests at all times. Supports hotel operations as needed.
You will oversee the daily shift briefing process for incoming employees, ensuring all employees on shift are familiar with VIP guests' in-house/arriving/departing, any significant events on property, and any other pertinent information. Additionally, you will lead and support the resolution of Guest accounting inquiries or concerns and assist in the coordination, communication and planning for daily house activities and event billing requirements in collaboration with Accounting and Sales departments.
If you have a passion for delivering excellent service, enjoy working in a fast-paced environment, and possess strong communication and organizational skills, we invite you to join our team. Please see the Job Description attached for complete details on this position!
ARE YOU THE FRONT DESK SUPERVISOR WE'RE LOOKING FOR?
To be successful as a Front Desk Supervisor at our hotel, you will need to have strong attention to detail, ensuring that all assigned duties are performed with accuracy and follow-through. A courteous and cooperative demeanor is essential, as you will be interacting with guests, co-workers, and management on a daily basis. Proficiency in English communication is crucial, as you will be responsible for speaking, reading, and writing in English to effectively communicate with guests and colleagues. Additionally, you should have good mathematical skills, enabling you to compute and manipulate calculations necessary for payment transactions and other tasks.
As a Front Desk Supervisor, you will often work independently with minimal supervision. Therefore, self-motivation, organization, and the ability to prioritize and multitask are important qualities to possess. If you are someone who thrives in a fast-paced environment, possesses excellent communication skills, and enjoys providing exceptional guest service, we encourage you to apply for this position.
Olema Lodge + Due West Restaurant is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.
Palisades Hospitality offers the following benefits for eligible full time employees:
Health: Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation,
Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 18
Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.
