Job Description
Create an outstanding customer experience through demonstrating and encouraging exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Drive the customer service booth/money services department to achieve performance goals and ensure execution of best practices and standards.
Provide training and coaching to bookkeepers and oversee accounting and cash management.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Train new bookkeepers on best practices for accounting while focusing training on daily, Sunday weekly, and self-checkout (SCO) balancing
- Follow up on all audits and provide additional training when needed
- Provide ongoing training for backup bookkeepers with limited exposure
- Communicate and train any new changes to accounting processes
- Monitor proper accounting processes to reduce cash loss
- Review Regional Accounting Service Center (RASC) SharePoint and research over/short opportunities, providing coaching and training as appropriate
- Identify process opportunities and system issues and communicate with General Office (GO) for resolution; identify issues and notify and partner with Asset Protection on concerns
- Complete any forensic deep dive requests from Asset Protection or RASC
- Communicate over and short opportunities to the stores and work with them to investigate
- Review all action panels each day and communicate areas of research needed to be performed by the store as required by RASC
- Complete period and quarter general ledger review; work with RASC to review all R Entries
- Oversee AML booth record keeping ensuring required record retention and compliance; perform Smart Safe audits
- Act as an emergency backup if a store is without the primary or secondary bookkeeper
- Adhere to all local, state and federal health and civil codes
- Support service expectations for Friendly, QueVision, money services, self-checkout and other key areas
- Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management
- Oversee and manage the efficient operations of all customer service booth and money service functions and activities
- Travel to other store locations for the purpose of training associates and auditing best practices
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications Minimum
- Must be 18 or older
- Ability to handle stressful situations
- Knowledge of basic math (e.g., counting, addition, and subtraction)
- Effective written and oral communication skills
Desired
- High School Diploma or GED
- Any experience as a bookkeeper, service desk associate, or front end manager
About Us
Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.