Front Office Manager - The Innsbruck Hotel

Front Office Manager - The Innsbruck HotelJob DescriptionPosted Thursday, September 19, 2024 at 4:00 AM
Innsbruck Aspen located in Aspen, CO is seeking a Front Office Manager.

Location: 233 Main Street; Aspen, CO 81611
Situated within walking distance of downtown Aspen and with breathtaking views of the famous Maroon Bells mountain peaks in the distance, The Innsbruck Aspen greets its guests with warmth, charm and a distinctive level of hospitality that begins before check in.
Compensation: $46,322.14 - $61,261.06 + Bonus potential. Relocation assistance available.
Apply today! # PowerOfVacation
BENEFITS YOU'LL ENJOY: Up to 21 Paid Days off per Year!401K Matching up to 5%9 Paid HolidaysUp to 2 Paid Volunteer Days6 weeks - Paid Parental LeaveInternal Growth and Career PathingTuition ReimbursementSafe and Fun Work EnvironmentEmployee Discounts Including Childcare, Hotels and more!Ski or Bus PassJOB SUMMARY:
Ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures.Responsible for taking care of the guests and providing them with the best hotel amenities and facilities to ensure that they remain content and satisfied.Manage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate manner. Keep tabs on the availability of the staff members, especially during the peak season and make subsequent arrangements for hiring the new staff members and training them according to the requirements.Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests.Keep a track of the inventory supplies and make requisitions according to the requirements, to keep updated reports on the relevant data so that it can be presented during the meetings or whenever requested.Monitor statistics related to room occupancy and their rates, ensuring that all the activities are carried out within the given budget standards.YOUR BACKGROUND:
4 years minimum in hotel or resort experience, required. Timeshare industry experience preferred. Combination of education and experience considered.Must be able to work a flexible schedule.Must have hotel operation experience and be knowledgeable about yield rate management.Must be familiar with the daily operations of the front office, including room reservations.Outgoing personality and excellent service orientation.Ability to effectively lead a team of 5 or more associates.
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