Club Monaco is an international men's and women's lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must-have fashion and key pieces that together are the foundation of a modern wardrobe.
Overview A Key Holder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible for supporting the goals of the company and the individual store. A Key Holder is expected to deliver on the company's customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory, or employee experience-related functions.
Responsibilities Customer Experience Protect the customer experience in all areasHelp achieve clienteling and data capture goals in order to drive sales and maintain customer focusEnsure daily monitoring and execution of salesProvide a friendly and welcoming environmentMaintain a professional appearance consistent with established dress code and image guidelinesMaximize personal sales at all opportunities, including additional sales at cash wrapAssist in conflict resolution with client issuesCommunicate product and customer feedback to managersAchieve personal SPH goals*People Support management team with training new associates on customer service standards and product knowledgeSupervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floorSupervise and develop sales associates as necessaryOperational Standards Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operationEnsure strict compliance and adherence to the application of policies and proceduresKey Holders will be able to process returns, but cannot execute employee purchasesAssist the Management Team with inventory preparations and participate in the actual InventoryEnsure operational integrity & asset protection compliance in day-to-day operations & practicesVisual Presentation/Store Maintenance Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flipsBe knowledgeable of the store's merchandise, back of house and front of house layoutSkills and Requirements Must have a minimum of 1-2 years of retail experienceExcellent interpersonal skills supporting a team environmentStrong English communication - verbal and written / Multilingual is a plusStrong planning and organizational skills with a sense of priority for deadlines and attention to detailAbility to recognize and react to changing work demandsComfortable and confident in making effective autonomous (and group) decisions in a timely mannerGoal-oriented: ability to stay focused on creating winning resultsDedicated to high levels of Customer Service and Sales ProductivityOn-the-job special projects that have developed depth of related experience an assetPhysical Demands: Hours/days of work can be varied due to the demands of the businessMust be able to work shifts standing and walking and able to lift approx. 20 lbs.Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
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