Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:At Regions, the Contact Center Customer Relationship Specialist is responsible for initiating transactions for Regions' products and services through the utilization of direct calls and referrals from customer service and marketing leads.
Primary Responsibilities Opens and funds new accounts for customers via phone and internet channelsProvides excellent customer service and answers client questions within set standardsProvides customers with advice, guidance, and education on the full range of bank products and services Regions offersAchieves or exceeds performance targets monthly for quality assurance and efficiencyUtilizes inbound/outbound telephone techniques to solidify and build client relationshipsCompletes all required documentation to process customer transactionsFollows through on customer inquiries, requests, or complaintsResolves issues promptlyWorks with either close supervision or under clearly defined proceduresThis position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements High School Diploma or GEDOne(1) year of experience in customer service/salesIf applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
Download speed of at least 50 megabits per second (Mbps)Upload speed of at least 5 megabits per second (Mbps)Must test on speedtest.net to confirm download speed or provide documentation from providerSatellite internet cannot be used. Wi-Fi and Wi-Fi extenders are not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).Preferences Experience in a contact center environmentExperience in banking and/or financeSkills and Competencies Ability to work in a team environment when applicableAbility to work under direct guidanceAbility to work under pressure and meet deadlinesProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)Strong verbal, written communication, and organizational skillsStrong work ethic and self-motivationTRAINING AND WORK FROM HOMEOnsite Training Requirement for minimum of 90 days. Training Location is based out of Nashville, TN. After training, associate will be able to work remote.
Training Hours: Monday-Friday 8am-5pm CSTAvailable shift following training: 10am-7pm CST Monday-Friday with Saturday rotation of 8am-2pm CST every 2 out of 5 SaturdaysNext Training Class: December 2nd Position Type: Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role.
Job Range Target: Minimum: $36,500.00 USD
Median: $40,000.00 USD
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan based on performance against defined metrics and goals.
Benefits Information Regions offers a flexible, comprehensive benefits package. Listed below is a synopsis of the benefits offered by Regions:
Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated at any time.
Location DetailsPerimeter Hill
Location:Nashville, Tennessee
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting.
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