Substance Use Navigator - Richmond-Oakland Kindness with Gratitude – We are grateful to our customers, who entrust us to work with their patients, and our colleagues who rely on us to do so through a culture of kindness and respect toward each other.
Bias toward Action – Our staff, patients, and clients rely on us to get things done. Most decisions are reversible; we focus on taking calculated risks and learning from our actions.
Innovative – We rely on innovation; it's ingrained in our DNA. We are dedicated to pushing the boundaries, challenging the status quo, and creating a better future through our innovative endeavors. We encourage our team members to engage in interdisciplinary exchanges, seeking diverse perspectives to fuel innovation.
Transparency – We rely on everyone to lead with open and honest communication and to share information and foster a culture of both positive and constructive feedback.
Ownership Expert – We rely on each person to own the expertise they bring to the company in order to build top-notch care navigation solutions for our clients and the patients we support.
Collaboration – We rely on the best ideas to come from collaboration and collective intelligence. We foster an environment that promotes open communication, knowledge sharing, and cross-functional collaboration. By working together, we harness the collective expertise and talents of our employees, partners, and stakeholders to drive meaningful innovation.
Trust – Together, we rely on a culture that values trust, enabling us to create lasting relationships and drive sustainable success. Trust is not something that can be achieved overnight; it is earned through our integrity in work and actions and demonstrated consistently. We talk to each other, not about each other.
Employee Testimonials Hear what our employees have to say I joined Rely Health as a substance use navigator and was later appointed as interim lead. In my dual role, I navigate patient care, consult on active patients, bridge after-hour patients to care, and oversee day-to-day management of other SUNs. As interim lead, I host meetings, initiate collaborations, and report to leadership. I was attracted to Rely Health's goal of bridging the gap in patient care and their values, valuing both patient needs and employee contributions. The company culture is open, supportive, and encouraging, while the work environment is positive with strong leadership support. A memorable experience includes the success of implementing my program and receiving encouragement from co-workers. Rely Health's transparency, communication, and continuous improvement set it apart from previous organizations, making it a highly recommended place to work. I love my role because it allows me to make a difference by providing feedback, implementing changes, and witnessing their positive impact on patient care and the workplace.
Nikita - Patient Care Navigator
I would describe the company culture as one of compassion, empathy, as well as fun. The team always finds ways to bring fun into the caring nature it embodies. There's always a friendly contest or challenge as well as trivia and games. Not only does Rely care about its clients and patients, but they truly care about their employees. I lost my mom in January and they were beyond kind. They sent me flowers and gave me all the time and space needed. I will always be grateful for that.
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