Full Time Project Architect

Architect at Verint Systems, Inc. in Boise, Idaho, United States Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Overview of Job Function: Verint's Senior Architect, CCaaS plays a key role in designing and implementing a SaaS CCaaS solution, as well as implementing that solution for customers. Leveraging expertise in cloud-based technologies, telephony, customer experience strategies, and software engineering, you will collaborate with cross-functional teams to deliver best-in-class solutions. Participate in establishing our open CCaaS platform strategy and roadmap. + Architect scalable and resilient cloud-based contact center infrastructure. + Leverage unified communications, telephony and contact center technologies and platforms. + Lead technical discussions internally and with clients to understand contact center workflows, integration needs, and performance metrics. + Collaborate with sales on customer opportunities and provide input on enablement material and demonstrations. + Develop integration strategies with third-party platforms to enhance platform functionality. Minimum Requirements: + Bachelor's degree in Computer Science. + Minimum of 5 years' experience with cloud-based solutions - AWS or Azure strongly preferred. + Proficiency in Java, C/C++, Golang, or .NET. + Strong communication To view full details and how to apply, please login or create a Job Seeker account