Funding Services Specialist

Under the direct supervision of the Assistant Manager of Funding Services, this position processes and funds new accounts and loans through all consumer channels by verifying income and employment, fulfills underwriting stipulations, prepares loan documents and receives necessary signatures, disburses funds, prepares documents for imaging, and provides excellent quality service to meet expectations and established service levels. This position supports the credit union by complying with established policies and procedures and achieving organizational goals. DIMENSIONS Incoming or Outgoing Calls: 35 – 50 daily Incoming or Outgoing Emails: 50 – 75 daily New Account Fulfillment Goals: Per Operating Plan Consumer Loan Fulfillment Goals: Per Operating Plan Loan Protection Product Sales: Per Operating Plan Loan Audit Quality Requirements: Minimal Errors Supervisory responsibilities The incumbents report directly to the Assistant Manager, Funding Services. There are no direct reports to these positions. NATURE & SCOPE Funding Services Specialist I Maintains a thorough knowledge of consumer loan types, documents, protection products, credit union services, systems, delivery channels, policies, and procedures. Opens new accounts. Processes and funds consumer loans including autos, recreational vehicles, motorcycles, personal loans, and credit cards per credit union policies and procedures through various delivery channels. Performs basic verification of income and employment, when necessary. Ensures stipulations are satisfied and application information is consistent with Loan Officer's approval prior to booking. For collateralized loan fundings, processes and verifies DMV paperwork to ensure CCCU is listed as lien holder of for titling purposes. Completes internal checklists and forwards to Loan Servicing. Offers credit union protection products and ensures applicable qualifications are met with forms and disclosures are complete. Prepares new account and loan documents for in-branch or electronic signatures. Ensures all documents are accurate and complete. When necessary, generates barcodes and prepares membership and loan documents for imaging if not handled through the electronic process. Disburses loan proceeds. Answers the Funding Services phone line to assist Borrowers, internal staff, and Dealers. Makes outgoing calls to Borrowers, Dealers, and Lien Holders. In addition, communicates with Borrowers and Dealers via email and electronic chat feature. Meets/exceeds established service levels and organizational goals per the credit union's Operating Plan. Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union. Performs other relevant and related duties as required. Funding Services Specialist II (all of the items above, plus) Assists with updates to department procedures and/or forms when processes change or efficiencies are realized. Assists with training materials and scheduled shadowing sessions for branch and MSC staff within the area and at off-site branch locations. Funding Services Specialist III (all of the items above, plus) Regularly sustains high volume monthly production with superior accuracy. Assists other Funding Services staff with review of more complex income documents. Makes recommendations for Funding Services process efficiencies. Implements approved changes, trains department staff, and monitors progress. Takes ownership of difficult member requests and proactively resolves any issues or delays. When appointed, serves on special department or credit union project teams. Education, skills, & abilities The Eight Superpowers Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things. Demonstrates empathy , self-reflection, and adjustment of own behaviors, showing effective emotional intelligence. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond. Demonstrates grit , persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles. Models intrinsic motivation ; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships. Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success. Values and shows appreciating for the unique qualities and experiences of each person- inclusion ; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities. Other Education, Skills, and Abilities The experience as acquired from a high school diploma or equivalent. Knowledge of lending terminology and documents. Ability to communicate effectively; strong verbal and written skills required. Must be organized and detail oriented with the ability to work well under pressure. Ability to use a personal computer and word processing software. Ability to operate business machines such as computer, printer, fax, copier and telephonic devices. Ability to arrive for work on time, follow directions from a Manager or Supervisor, interact effectively with co-workers, follow policies and procedures while working independently, and embrace coaching from management when necessary. Funding Services Specialist I Minimum of two (2) years of operations/lending experience within a financial institution or demonstrated superior performance. Funding Services Specialist II Minimum of seven (7) years of operations/lending experience within a financial institution or demonstrated superior performance. Funding Services Specialist III Minimum of twelve (12) years of operations/lending experience within a financial institution or demonstrated superior performance. MAJOR ACCOUNTABILITIES Maintains a thorough knowledge of consumer loan types, documents, protection products, credit union services, systems, delivery channels, policies, and procedures. Opens new accounts and funds loans using electronic and manual delivery methods. Ensures stipulations have been met, application information is consistent with Loan Officer approval, and all documents are accurate and complete. Offers credit union protection products; ensures Borrower qualifications are met and proper forms are completed. Communicates with Borrowers and Dealers via phone, email, and electronic chat feature while maintaining superior service levels. PHYSICAL REQUIREMENTS Ability to tolerate periods of continuous sitting. ENVIRONMENTAL CONDITIONS Work is primarily performed within a cubicle office setting. Subject to standard background noise found in a cubicle environment. On occasion, off-site events may be held for a short period, up to three days, in a non-office setting. Salary Range (Hourly) - Funding Services Specialist I - $21.0293 - $26.2866 Funding Services Specialist II - $23.3447 - $29.1809 Funding Services Specialist III - $26.3865 - $32.9831