Gastroenterology Nurse Triage Supervisor

OverviewPosition Highlights: Location: Travel required to multiple GI locations. Chicagoland area.
Hours: Full Time; Monday - Friday; Flexibility between 7am-5pm
Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.Employer provided life and disability insurance.$5,250 Tuition Reimbursement per year.Immediate 401(k) match.40 hours paid volunteer time off.A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.Responsibilities What You Will Do: Supervise Triage nurses and ensure smooth workflow.Monitor productivity metrics and staff performance.Develop and implement new protocols to enhance efficiency.Implement scorecards to evaluate eligibility for remote work.Oversee staffing ratios and ensure optimal deployment of resources.Collaborate with the triage supervisor to manage the complete workflow for biologics referral authorizations and appeals.Assist in managing inbasket activities and call queue assignments.Provide support and guidance to nursing staff.Collaborate with HR to address staffing needs and handle any disciplinary actions if necessary.Qualifications Education: Current license or valid permit to practice professional nursing in Illinois.BLSPreferred ACLSPreferred BS/BSNA minimum of 2 years of experience in a surgical specialty, GI preferred.A minimum of 2 years of experience in phone triage.Leadership experience preferred.
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