General Clerk

General Clerk 111 Location Washington, DC (NoMa area) : Title: General Clerk III Location: Washington, District of Columbia
DC Dept. of Health
899 North Capital Street NE
Description: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both.
· Typically has a High School diploma and customer service or call center experience.
· Skills include accurate documentation and excellent interpersonal and communication skills.
Education/Experience: High School Diploma or GED required. 5-7 years customer service-related experience required.
Responsibility level: Exercises independent judgment with minimal direction from supervisor.
Skills: · Verbal and written communication skills, attention to detail, customer service skills and
· interpersonal skills (Required)
· Ability to work independently and manage one's time (Required)
· Ability to accurately document and record customer/client information (Required)
· Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
Major Job Duties and Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
· Refer unresolved customer grievances to designated departments for further investigation.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
· Solicit sale of new or additional services or products ***This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job,
Job Types: Full-time, Contract
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Paid time off Schedule:
8 hour shift Day shift Monday to Friday No weekends Work Location: In person