General Liability Claims Analyst

At Zurich North America Claims, we acknowledge that work-life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.
The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Atlanta, GA; Dallas, TX; Gold River, CA; Maitland, FL; New York, NY; Overland Park, KS; Parsippany, NJ; Rocky Hill, CT; or Schaumburg, IL.
About the Role: Zurich is currently seeking an individual interested in growing their career with our General Liability team. As a General Liability (GL) Claims Analyst, you will work with a diverse team, supporting daily work processes of the GL Line of Business by reviewing data received at claim intake, managing assessment of policy verification, and categorizing the claim based on severity, complexity type, and jurisdiction. You will act as a resource for the GL claims team and serve as a liaison for GL Claims and the Claims Operation.
Key Responsibilities: Support daily work processes of the GL LOB by reviewing data received at claim intake and determining if additional information is needed for initial triage.Manage preliminary assessment of policy verification and categorize the claim based on severity, complexity, type, and jurisdiction.Understand and ensure compliance with jurisdictional license requirements.Act as a resource for GL claims teams and serve as liaison for GL Claims and Claims Operations.Responsible for management of databases (data entry, maintenance, and reporting).Understand operational workflows for GL Technical Claims, as well as Claims Operations.Partner with claim professionals and team managers on assignments as needed and provide analysis related to GL claim assignments by Claim segmentation.Conduct research, analysis, and interpretation of claim assignment information at notice of loss.Exercise judgment to determine appropriate claim assignment based on rules, criteria, expertise, and workload balancing.Anticipate customer needs and make decisions in a timely manner.Meet quality standards by following best practices.Basic Qualifications: Bachelor's Degree and 2 or more years of experience in the Claims or Operations areaORHigh School Diploma or Equivalent and 4 or more years of experience in the Claims or Operations areaORZurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Operations areaAND
Knowledge of database managementExperience with Microsoft OfficeExperience in customer serviceAdditional Requirements: Business Travel, as required.Extended Hours during Peak Periods, as required.Pass Applicable Exam/Licensing, as required.Visibility in the Office, as required.Preferred Qualifications: Insurance industry experienceExperience collaborating across work groupsAbility to develop and maintain strong relationshipsStrong organizational and time management skillsStrong analytical, critical thinking, and problem-solving skillsExcellent verbal and written communication skillsCompensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, please click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $47,500.00 - $77,800.00. As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences, and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers, and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Atlanta, AM - Dallas, AM - Gold River, AM - Maitland, AM - New York, AM - Overland Park, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No

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