The General Manager is responsible for overall Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility. In addition, the General Manager will manage all aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards. Through a thorough understanding of Copart policies and practices, the General Manager will create a customer-first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service.
ESSENTIAL DUTIES Partners with HR to attract, recruit, develop, and retain a diverse, high-performing teamTrain and develop staff to meet company guidelines and expectationsEnsure there is continual, positive communication and feedback with staff in addition to all annual Continuous Improvement Summaries (CIS -- Reviews) delivered timelyManages the team through an innovative, creative, inspirational leadership styleAbility to hold staff consistently accountable with unbiased fairness to help drive performanceCreate a highly engaged team environment that drives execution, innovation, productivity, and future leadersHolds self to a high level of integrity in all interactions and decision-makingProactively manages the performance of managers and staff to address all opportunities quickly and to redirect or take appropriate action if applicableManages the day-to-day operations of the facility, including but not limited to becoming a Subject Matter Expert (SME) in all process areas both in the office and with outside yard jobs and tasksResponsible for recruiting and maintaining the appropriate number of sub-haulers to manage the logistical requirements of running a Copart facility properly and effectivelyMust remain within allowable compliance guidelines for any System Quality Reviews, Field Quality Reviews, and Equipment and Safety ReviewsMust immediately raise any concerns that could negatively impact the facility, the employees, or customers up to the Regional ManagerSet goals and ensure that each employee is leveraging the tools provided to them to achieve continual successEnsure your locations are compliant with laws and regulations, including county, state, EPA, OSHA, and Department of Motor Vehicle regulationsDisseminate pertinent knowledge throughout the location to all employees to ensure transparency and clarity on company goals and initiativesResponsible for customer relationships (buyers, sellers, and internal customers)Identifying knowledge and skill gaps amongst your team and ensure there are remedies for said gapsBrand ambassador of the company's mission, vision, values, and cultureAbility to communicate to all levels of leadership throughout the organization with tact and professionalism both written and verbalMay be called upon to support local or non-local CAT events throughout the yearAccountable for understanding the assigned profit and Loss Statement. Identifying ways to increase revenue and decrease costsOther duties as assigned by Regional Manager or a member of upper ManagementRequired Skills & Experience: Minimum of 2-3 years as a manager, military, or other relevant experience preferredProven track record of driving and achieving operational excellence and execution of corporate goalsMetric DrivenProven track record of supporting change initiatives and ensuring the team can easily adapt to and manage the change effectively and with positivityStrong communication skills with the ability to adjust your tone/communication style according to your audienceStrong relationship-building skillsStrong critical thinking skills using logic and help to identify alternative solutions to operational issuesStrong decision-making skills -- will consider benefits and risks to potential decisions to choose the most appropriate course of actionStrong listening skills -- takes the time to actively listen to issues or concerns to help develop and execute the solutionAble to manage time effectively and prioritize tasks to meet new deadlines or productivity goalsStrong problem-solving skillsAble to multitask and stay positive and motivated with a strong sense of urgencyTravel may be requiredValid Driver's LicenseFor 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
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