General Manager Full Time-GMA-203100 Location: 3851 Northern Pike, Monroeville, Pennsylvania 15146
POSITION PURPOSE AND SUMMARY Oversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safewatch). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
Key Responsibilities: Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks).Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and employees.Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.Manage labor standards and property level expenses to achieve maximum flow-through to the bottom line profit.Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors.Work with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives.Identify and seek out potential business in local market. Maintain relationships with local companies and key people to increase the company's visibility within the local market.Promote 100% guest satisfaction throughout property. Instill the 100% guest satisfaction objective to AGM and hourly associates.Ensure that all guest related issues are resolved in a manner consistent with the company's goals and objectives.Recruit qualified applicants. Train employees in accordance with company standards.Communicate all policies and procedures to entire staff. Conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.Inspect and document repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance.Work to build solid client relationships in the District and with Managers and staff at each assigned hotel.Uphold and enforce ESH standards and policy compliance at the hotel level.OTHER DUTIES Adhere to federal, state and local laws employment related laws and regulations.Perform duties in all aspects of hotel operations whenever needed.Directly manage an Assistant General Manager who supervises a total of 8 to 10 employees on the Property.Actively review and monitor the Social Media websites to ensure timely and appropriate responses to postings.BENEFITS Weekly Pay!Competitive WagesGreat working environmentEmployee Recognition ProgramsMedical InsuranceVision InsuranceHealth Care and Dependent Care Flexible Spending AccountsEmployer Paid Basic Life and AD&D InsuranceEmployer Paid Long Term DisabilityOptional Employee Paid - Voluntary Benefits401(k) Savings PlanPaid Time OffEmployee Assistance Program (EAP)Employee Perks Program offering discounts to major companiesCompensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented.
For Colorado, Washington, California, Applicants Only: General Manager GMA- $53,000 - $76,000 Annually For New York City (Whitestone) Applicants Only: General Manager GMA - $57,000 - $87,000 Annually MINIMUM QUALIFICATIONS Minimum three years related hospitality management experience required; 4-year degree highly preferred.
PREFERRED QUALIFICATIONS Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.Ability to manage and direct a staff to perform daily job tasks.ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions.
The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required which may necessitate air travel.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.Conversational Spanish would be beneficial.
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