General Manager II Location Franklin Park, IL : Overview: We are looking for a strong General Manager for our QCD Chicago East distribution center located in Franklin Park, IL. This person will oversee all warehousing, transportation and administration activities. We are looking for a strong leader in who takes pride in developing their people, and one who is a good strategic thinker with strong values. We have about approximately 150-160 associates. This location is a union environment. Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States, including Starbucks, Chick fil A, Chipotle and McDonalds. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 24 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future. Job Summary: The General Manager plans, directs, and coordinates the ordering, warehouse, and distribution activities of a distribution center, with direct support from Regional General Manager, to ensure Customers' stores obtain required products in a timely manner and in accordance with high standards of customer satisfaction. This location supports an iconic branding serving several hundred QSR's. Responsibilities: ESSENTIAL FUNCTIONS: Communicates and coordinates with customers regarding service levels, costs, and other needs to ensure high quality customer service and to enhance GSF's reputation. (20%) Manages assigned staff, including recruiting and selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (20%) Plans, directs, and organizes all phases of product distribution to ensure adequate, timely, and accurate delivery of quality products to Customers' stores. (15%) Directs various financial activities, including budget preparation, business plans, quarterly financial and operations presentations, annual re-costing meetings, equipment lease negotiations, and major capital purchases, interacting with customers and management to meet or exceed established performance and profitability objectives. (15%) Develops and implements distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) to ensure consistency with company-wide policies and to meet established objectives for customer service, safety, and performance. (10%) Directs and coordinates through subordinate management the allocation of facilities, equipment, and staff to optimize the use of company resources and to meet or exceed established performance, profitability, and safety standards and objectives. (10%) Reviews and analyzes inventory practices and procedures and surplus stock to develop improved inventory control methods. (5%) Directs and implements policies and procedures to ensure better-than-industry average safety. (5%) Performs other related and assigned duties as necessary. LEADERSHIP/MANAGEMENT RESPONSIBILITY Manage, through subordinate managers, approximately employees. Decisions have a significant financial and strategic impact. Manage critical, highly sensitive external relationships PERFORMANCE CATEGORIES Productivity/quality standards: GSF/QCD policies, procedures, and standards Productivity/quality standards: KPIs Productivity/quality standards: financial performance Budget Cost containment Employee development Labor relations Teamwork within the department and across departments Project/assignment standards Customer satisfaction Safety standards and procedures: employees Safety standards and procedures: facility and warehouse equipment Qualifications: MINIMUM QUALIFICATIONS: Education and experience equivalent to: Education/Certification: Bachelor's degree in business administration or related field from an accredited college or university Supply chain and logistics management education a plus. Experience: 10 or more years of relevant work experience in product distribution center management with experience in all facets of the operations, Food service experience preferred Strong customer relationship experience. Knowledge, Skills and Abilities Knowledge of (B/basic; J/journey; E/expert): Management concepts and techniques (E) Inventory control concepts and techniques (E) Customer service concepts and techniques (E) Financial planning and analysis (J) General accounting principles and procedures (J) Human resources policies and procedures (J) Labor relations (J) Restaurant operations (B) Legal environment (B) PC word processing/spreadsheet software (B) Skill and ability to: Negotiate effectively with vendors Analyze and resolve complex problems Work in a union environment Manage and motivate employees in a team-based environment Interpret operations anomalies and identify appropriate solution Prepare and deliver presentations to management, customers, regulatory agencies, and other external organizations Develop long-term, high level relationships with customers Communicate and coordinate effectively with internal and external customers verbally and in writing Communicate and coordinate effectively with vendors verbally and in writing Communicate and coordinate effectively with employees verbally and in writing Work effectively in a general business environment, with a focus on high levels of quality and customer service Travel via airplane and drive an automobile Act in accordance with GSF's Values and Creed Compensation and Benefits: At GSF, we believe that investing in our associates strengthens our culture and fuels our growth. We care about your well-being, and will support you with the following: Paid time off subject to eligibility, including paid leave (in compliance with state and local regulations), vacation, sick, holiday, jury duty, and bereavement. Comprehensive benefits package to support our associates and their families, subject to elections and eligibility: Medical, Dental, Vision, 401(k), Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D), Retirement Plan. Associate Development via Education Reimbursement and/or Scholarships, virtual courses, or classroom development experiences. Compensation package includes base salary, bonus, auto allowance and other benefits. Location, confirmed job-related skills, education, experience, and relevant training will be considered in setting the actual starting base salary
