Reports to: Multi-Unit Manager (MUM) Location: Southeastern Ohio (Amanda, Baltimore, Chillicothe, Circleville, Lancaster, or Logan) Travel: 20% travel for operational needs Position Benefits: Medical Benefits F/T company pays partial for team member, Telemedicine F/T company paid, Life Insurance F/T company paid, PTO accrual, free meals while working and 50% food discount when not working Core Values: HospitalityHustleHumbleTeamwork Desired Attributes: Dedicated Self Starter with Strong Work Ethic Growth Oriented, Results Focused and Quality Driven Committed to Standards Adaptable Determined and Positive Persistent and Resilient High-energy Committed to the Greater Good Education: High School diploma or equivalent required College a plus Food Safety Level 2 Certification required (will train) Familiar with Entrepreneurial Operating Systems (EOS) a plus Responsibilities: Act as the driver of goals set by the company and carry out these goals in a way that protects the business and shapes the future of the company. Accountable for day-to-day restaurant operations. Recruit, hire, train/develop and empower a talented and motivated team. Lead a team including scheduling and assignment of duties for anticipated business projections. Ensure all policies, standards of operations and procedures are followed. Create an unmatched dining experience by delivering the highest quality food & beverage which make memories by exceeding guest expectations. Provide a fun, clean and safe guest, and team environment. Respond effectively and accurately to customer concerns and feedback. Develop relationships with local business owners, managers, and town officials; promote the brand in the local community through word of mouth and restaurant events. Analyze previous sales, upcoming booked events, promotions, special events, local impact events and holidays to forecast the future; accountable for sales building. Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Work to reduce costs without affecting the guest experience and optimize profits through management of cost centers & recognize money saving opportunities. Create schedules for direct reports to meet the demands of fluctuating business. Accountable for ordering, receiving and inventory of food, beverage, and supplies; assist in menu planning. Ensure safety and security training, facility walkthroughs and support is shown on a consistent basis Accountable for prevent maintenance program including maintenance of equipment and building/groundskeeping and POS/IT functionality. Responsible for manager training, development, and retention including a consistent focus on company culture and core values. Maintain staffing pars in every facet of the business to ensure a positive guest experience, sales building, and business growth. Maintain records for valid driver's license, auto insurance coverage, and knowledge of effective delivery routes. Manage the full-life cycle of crew members including hiring, training, coaching/developing, performance feedback and appraisals, documentation, retention, and termination. Responsible for Restaurant Scorecard performance. Operate in accordance with all Cristy's Pizza standards of operations, handbook policies, operating policies, agreements, etc. Compliant to federal, state, and local legislation including employment, food safety, and OSHA (Occupational Safety and Health Administration) requirements; ensure managers and team members have required food safety certifications. Complete other tasks, projects and job duties as assigned and/or deemed appropriate. Strong and confident oral, written, and interpersonal communication skills including ability to deliver information persuasively and efficiently Genuine enthusiasm and aptitude for serving people Promote a fun and positive work environment while being responsible; lead by example Foster teamwork and collaboration Thrive in building meaningful relationships based on trust; foster teamwork and collaboration Demonstrate autonomy, follow up, and follow through moving quickly in an ever-changing environment often without close supervision High level of business acumen and common sense Demonstrate strong problem-solving skills through ability to diagnose and implement solutions Skills: 5 Years of relevant experience in restaurant management, required Ability to maintain P&L responsibilities Strong communication and listening skills, excellent speaking, reading, and writing. Experience in scheduling entertainment, a plus Experience in the pizza industry, a plus FoodTec POS, Office 365, and Microsoft Office experience, a plus Physical Requirements: Ability to move throughout the property (standing, walking, kneeling, bending) for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 40 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
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