PTU Boston, MA 4005
374 Congress Avenue
Boston, MA 02210, USA
PTU Boston, MA 4005
374 Congress Avenue
Boston, MA 02210, USA
The Restaurant General Manager is responsible for overseeing and direct the seamless running of the restaurant and supervising all team members. The General Manager must provide highly efficient and effective service while ensuring that all financial and statutory requirements are met, as well as ensuring the delivery of outstanding service to our guests. Pink Taco is a FUN, FAIR, HONEST, HARDWORKING, UNPRETENTIOUS AND UNCOMPLICATED company with a passion for hospitality, service, and events. DUTIES & RESPONSIBILITIES Coach, develop, and lead by exampleEnsure staff is properly equipped with the tools to complete their tasksTouch tables ensuring guest satisfactionRecognize and cultivate regular guests and repeat businessCreate an environment of trust and mutual respectMaintain highest standards of food and beverage quality, guest service, cost control, and consistency of serviceManage staffing levels and controllable costs ensuring they are in line with budgetEnsures that private events, catering, and banquets are successfully executedAdhere to company's cash handling proceduresEnsure that all equipment is kept clean and in excellent working conditionComplete nightly logs and manager reportsResponsible for complete life cycle of all team members to include hiring, training, coaching/counseling, skill development and terminationsProvide guests with accurate and thorough information regarding menu items, pricing, and allergen informationRespond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitudePossess complete understanding of the employee handbook and adhere to the regulations contained within itComply with all safety and health department procedures and all state and federal liquor lawsMaintain company safety and sanitation standardsEnsure complete and proper check out proceduresAssists and/ or completes additional tasks as assignedQUALIFICATIONS & SKILLS High School Diploma or equivalent requiredBachelor's Degree preferredProof of eligibility to work in the United StatesValid Driver's License21+ years of agePossession of or the ability to possess all state required work cardsMinimum of three-five years related experienceProficient in Windows MS Office, Open Table, OutlookKnowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controlsKnowledge of state and local laws as it applies to liquor, labor, and health code regulationsExperience with POS systems and back office reporting systemsFamiliarity with beer and spiritsProper lifting techniquesGuest relationsSanitation and safetySafe alcohol serviceFull-service restaurant operationsAbility to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the publicWORKING CONDITIONS The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job. Small to medium office or shared work spaceWork indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floorsWork in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volumeFast paced, high volume, full service restaurant. Very "hands on style of management"Work varied shifts to include days, nights, weekends and holidaysPHYSICAL REQUIREMENTS The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Ability to walk long periods of timeAbility to stand for long periods of timeAbility to use hands to handle, control, or feel objects, tools, or controls.Ability to repeat the same movements for long periods of timeAbility to understand the speech of another personAbility to speak clearly so listeners can understandAbility to push and lift to 50 lbs.Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawlDISCLAIMER This job description is a summary of duties, which you as a General Manager are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide to expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.
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