General Manager Job Description General Managers are responsible for meeting studio sales goals, membership renewals, and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time runners), and securing member referrals. Under the management of a Franchise Owner and with the support of a STRIDEExperience team, General Managers must exemplify leadership qualities in all areas of the business. General Managers must have the ability to build lasting relationships with prospective and current members in order to build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.
Requirement: 2+ years of retail/service sales or fitness sales experience.Confident in generating personal sales and training Sales Reps in sales.Ability to manage and drive 2 revenue streams: memberships and retail.Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email.Ability to excel in a fast-changing, diverse environment.Ability to recognize areas of improvement and make changes using good judgment.An affinity and passion for fitness.Solid writing and grammar skills.Highly organized, proficient in data management, ability to prioritize and meet deadlines.Professional, punctual, reliable, and neat.Strong attention to detail and accuracy.Trustworthy and ability to handle confidential information.Ability to work harmoniously with co-workers, clients, and the general public.Proficiency with computers and Studio software.Duties: Lead GenerationStrategically engage in marketing efforts to generate leads for the studio.Lead ManagementFollowing the sales process in order to convert Leads to Members.New member acquisition and converting non-members to membership.Membership and Runner RelationsBuild rapport and lasting relationships with all members.Retain existing members and engage with them in a way that generates referrals.Handle all Runner concerns with a solutions-focused attitude in a timely manner.Front Desk (FD) TeamHire and train new FD Team Members.Manage FD schedule.Supervise FD Team Performance and Drive Results.Financial PerformanceCollaborate with Studio Owner to set monthly, weekly, and daily targets.Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met.OperationsMaintain cleanliness and organization of the Studio.Ensure all technology is working and submit trouble tickets when necessary.Compensation & Benefits: This position offers competitive base + bonuses, based on experience & performance.Commission paid on sales.Opportunity to bonus, based on performance.Complimentary STRIDE Classes at Studio.(Can enter in any other benefits or stipends that your offer may include).Company Overview: STRIDE Fitness aims to reinvent the definition of a runner through strategically-designed treadmill-based interval training group classes taken at your own pace, empowering every client to cross their own personal finish line.
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