Hospitality General Manager | Shift Workspaces, Denver, CO
Responsibilities
The Shift Workspaces General Manager is a key leader and Face of Shift tasked with demonstrating exemplary leadership skills to guide the team in achieving common goals and fostering a positive work environment. Their focus on hospitality is crucial, involving exceeding member and guest expectations, instilling a culture of personalized service, and addressing feedback to enhance the overall experience. The role encompasses overseeing facility operations, leading a diverse team, and managing strategic aspects such as planning, sales, budgeting, and initiatives to enhance the exclusivity of Shift Workspaces.
Salary
Base Salary is $60,000 annually with the opportunity to earn an average of $10,000 in commission.
This role is directly responsible for
Leadership
Guide the onsite team towards excellence and success, building a high-performing team
Take charge and ensure completion of all initiatives, projects, and team dynamics for your property
Foster a positive and inclusive workplace culture
Provide guidance, mentorship, and support to team members
Ensure efficient and effective day-to-day operations
Trust and guide onsite team, allowing them to take ownership of their role
Act as direct report for their Community Manager
Demonstrate integrity, ethical conduct, and a commitment to organizational values
Lead by example in terms of work ethic, dedication, and professionalism
Hospitality
Assist in implementing and growing hospitality offerings
Manage Food & Beverage programming, including weekly member check in's
Build relationships with neighborhood businesses
Facilitate community connections and organize/participate in member networking events
Influence the renewal process through hospitality-driven initiatives
Address member correspondence and troubleshoot issues throughout the day
Establish a feedback mechanism to collect input from members and drive continuous improvement
Sales
Serve as the primary point of contact, provide tour, and facilitate the closing for select membership sales, including Coworking, Virtual Office, Meeting Space Packages, and Day Pass Memberships
This position is responsible for consistently meeting or exceeding monthly revenue and sales targets
Oversee and meet/exceed budgeted sales targets for Meetings and Catering Sales
Coordinate with the onsite team for meeting-related tasks such as catering, cleaning, and guest welcome
Facilities
Oversee all facilities management and vendor relations for repairs and maintenance
Manage evening cleaning and porter services
Perform monthly maintenance walks and follow-ups
Main contact with vendors for landscaping, HVAC, handyman services, and others
Ensure daily cleanliness of the building and vacant offices
Implement measures for cleanliness, facility amenities, and member satisfaction
Administrative and HR
Conduct regular audits in Salesforce, including rent roll, move-ins/outs, and member demographics
Update Team with sales, revenue, and building information for weekly meetings
Coordinate with the Director of Sales for new member orientations and move-in procedures
Explore and implement sustainability initiatives within the workspace
Stay informed about emerging technologies and ensure members have access to the latest tool
Conduct regular market research to stay informed about industry trends and opportunities
Train the onsite team of the Property, Manage onsite team to follow HR Guidelines and achieve sales goals
Conduct interviews for potential candidates to join the onsite team
Financials
Review budget vs. actuals weekly and analyze monthly P&L
Provide Variance reports monthly
A/R Aging Report Weekly
Present Month in Review Financials
Prepare monthly billing and manage charges for various services
Track payments, send reminders, and manage invoicing for members
Approve invoices and process member/broker referrals
Additional tasks, items and leadership needs may be asked of you while in this role
Qualifications
· The ideal candidate will have three (3) years of experience in hospitality and sales, along with five (5) years in management, and operations
· An affinity for hospitality service and people focused work
· Must be highly self-motivated, solution-oriented, collaborative, proactive and decisive
· The capacity to multi-task, organize the workflow and produce detailed/thorough work in a fast-paced environment while meeting project deadlines
· Strong interpersonal skills including experience developing and maintaining relationships with a diverse network of individuals and organizations
· Excellent written and verbal communication skills
· Capacity to proactively resolve issues quickly and creatively
· Enjoys the challenge of a fast-paced environment, with times of high-pressure situations
· Strong time management
· Must be extremely comfortable around technology (computers, high tech phone systems, etc.) and previous experience with Microsoft Office 365 applications is necessary as is experienced with internet-based systems designed to manage workflow (online accounting/billing, recruiting and CRM systems)
· Yardi and Salesforce experience preferred
· Well-honed customer service skills
· Excellent interpersonal skills especially as they relate to hospitality service
· Financial analysis skills
Benefits
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Bonus package
• Holiday Pay
• Family Leave
Experience Requirements
• Hospitality: 3 years
• Management and Operations: 5 years
• Sales: 3 years
Employment Type
Full-time
This is an in office position. Office hours are Monday - Friday 8:00am-5:00pm. Nights and weekends are often required.
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