The General Manager is responsible for the entire operations of store. Responsibilities include coaching employees, overseeing the completion of all repairs, achieving annual financial targets, driving store revenues and CSI/NPS improvements. Additional responsibilities include (enter responsibilities here).
Duties/ResponsibilitiesManage the day-to-day operations of the facility, its employees and customer relationsMaintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved.Achieve annual/monthly sales and financial performance targetsReview work orders, assigns tasks to employees and verify the quality of work performed.Market to other business to generate additional revenue opportunities.Conduct effective store meetings to train and keep employees informed of upcoming events and goals.Resolve all customer-related and employee complaints.Recruit, interview and hire new employees to ensure adequate staffing.Oversee the training, development, corrective action and termination of all employees.Ensure all safety/OSHA policies and procedures are followed in compliance with federal, state, and local regulations and posted in facility.Other duties as assigned.Experience/Skill Requirements5+ years of prior management experience in a collision facility required. Prior collision center, production management and estimating experience preferred.High school degree required, bachelor's degree preferred.I-CAR certification and CCC (or similar management system) experience preferred.Effective leadership, customer service and delegations skills required.Ability to be analytical, problem solve and multi-task.Excellent oral and written communication skills.Working knowledge of Microsoft Office (Outlook, Word, Excel)Must have a valid driver's license and clean driving record.Must be able to work the following days and hours:Monday – Friday (8:00 a.m. – 5:00 p.m., edit as necessary)Every other Saturday (8:00 a.m. – 12:00 p.m., edit as necessary)Physical RequirementsEssential physical requirements include:
Ability to stoop, bend and kneel, squat, kneel and pullingExtended periods of kneeling, bending, squatting and stoopingCarry and lift heavy objects (up to 50lbs)
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