OverviewAs a results-driven General Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service.
You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership.
Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation.
ResponsibilitiesCoach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures.Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.Participate in the selection, review, hiring, and retention of new employees.Develop work schedules in accordance with budget, workloads, and store needs.
Ensure store is staffed for optimal performance.Handle complex customer situations that arise with integrity and professionalism.Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services.
This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position.
A full-time work schedule for this position includes, at a minimum, 40-hours per week.QualificationsHigh School Diploma or equivalent requiredMinimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industriesExcellent verbal and written communication skillsAbility to work phone, Point of Sale, Microsoft Office, and other systemsMust be at least 18 years of age (19 in Alabama)Background check required (subject to applicable law)Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.Preferred Qualifications and SkillsAssociate degree or higherExperience in check cashing, document verification, money order processingBilingual English/Spanish is a plus and may be required for certain locationsWhat We OfferOur Benefits Include: A comprehensive new hire training programAccess to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal developmentEducational Reimbursement ProgramPerformance-based career advancementMultiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) optionsTraditional 401(k) and Roth 401(k) Retirement plan with a generous Company match programCompany-Sponsored Life and AD&D InsuranceVoluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurancePaid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)Diverse Culture and Inclusive EnvironmentOur Compensation The annual target compensation for this position is $64,480/yr.
This role is eligible for performance bonuses.
About Us With over 25 years of service, Speedy Cash is a trusted loan company that operates across 12 states and specializes in tools to get our customers' finances back on track.
Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender.
We're steadfast in our commitment to helping people across the country get access to the short-term financial services they need when they need it most.
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