General Manager Position Are you passionate about creating a friendly and competitive work environment? Do you thrive in a role where you can lead a team to deliver exceptional customer service?
Conwell Enterprises is a family owned company since 1989 with three locations in Provincetown (Conwell Home Center) , Wayland (and Wayland Home & Design) and Centerville (Centerville Paint and Hardware) specializing in paint, interior design, hardware, cleaning supplies, housewares and more. We pride ourselves for excellent customer service, our commitment to the communities we serve and to the environment. Conwell Enterprises has consistently achieved Pinnacle status with Ace Hardware Corporation for exceptional business practices.
The General Manager oversees the operation of the entire enterprise making hiring decisions, managing cash flow, leading collaborative efforts, facilitating the generation of revenue and working to limit expenses. The General Manager, working with the President, manages the finances, marketing and human
resources of the company while supervising other managers and working directly with employees to help them be more productive and successful within their positions. This senior management position oversees the hiring of store managers, and visits our other store locations to help them with specific issues and objectives, institutes policies regarding employee productivity and wages and manage the generation of revenue within the branch locations. The position is based out of the company headquarters in the Provincetown MA store with travel between stores as dictated by projects, meetings and need.
Responsibilities: Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Establish strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Contribute to team effort by accomplishing related results as needed. Requirements: Minimum of 5 years of retail management experience Ability to lift 40 pounds consistently and stand/walk for up to 8 hours MA Drivers License and ability to travel between stores. Ability to drive a forklift or to learn to drive one Benefits: Paid time off Health insurance Employee discount 401k Other benefits Join Conwell Enterprises today and build a future, a purpose, and a community with us. Click through and start your journey now! Location: Conwell Home Center 21 Conwell St, Provincetown, MA 02657, USA
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
