Description Essential Functions: Manages operational and fiscal activities of the lab to achieve staffing levels, budgets, and financial goals.
Sets operational strategy in alignment with and in support of the Company's overall business strategy.
Monitors and coordinates functions such as Operations, Manufacturing, Engineering, Planning, Sales, Maintenance, and/or Research and Development, to increase operational quality and efficiency.
Drives and determines division quality standards and production goals.
Works with Corporate to streamline quality and processes, ensuring standardization across all lines of production.
Ensures productivity and quality goals are met by monitoring production, resolving production issues, and motivating team members.
Reviews daily/weekly/monthly production reports to identify areas that requires improvement.
Meets with management team to resolve inefficiencies, quality and/or quantity issues.
Effectively manages lab's Profit and Loss Statement (P&L), including labor, materials, sales, equipment, etc.
Monitors quality issues and works closely with Quality Control Specialists and management team to address all issues regarding quality standards.
Collaborates with Call Centers to ensure high customer service standards, and pending cases are resolved and returned to production timely.
Analyzes and documents business processes and problems; develops solutions to enhance efficiencies.
Coordinates and implements solutions from process analysis and general department projects.
Oversees work schedule for scheduling, distribution, quality control and other supervisors.
Handles escalated requests and follows up with customer to resolve inquiries, as necessary.
Establishes and implements training programs and procedures.
Works with management team to provide assistance and training to staff as necessary.
Works closely with Logistics team to ensure timely distribution of cases to production and delivery of cases to customers.
Coaches and provides career development advice to staff.
Establishes employee goals and conducts employee performance reviews.
Assists staff to resolve complex or out of policy operation problems.
Partners with Human Resources teams to address employee relation matters, determine staffing needs, and set appropriate pay.
Collaborates with Human Resources to identify potential candidates to fill open requisitions and conducts interviews to assess candidate fit.
Serves as liaison to other Division General Managers, Departments, and Education Department.
Collaborates with Marketing Department on marketing strategy of division products.
Reviews Marketing initiatives and provides feedback on graphics and imaging for promotions and coupons.
Communicates with Supervisors, Managers, and Executives on division operations.
Supervises staff in accordance with Company policies and procedures.
Directs preparation of directives to division or department administrators outlining policy, program, or operational changes to be implemented.
Develops and enforces lab policies, in accordance with Company policies and procedures, as necessary.
Ensures all direct reports understand the performance standards of their department and have a clear understanding of their own individual performance.
May be responsible for oversight and management of support units (i.e., Facilities, Janitorial, Logistics, Purchasing, Inventory).
Pay Range: $81,800-$100,000/yr
Riverside Dental Lab is an equal opportunity employer, including disability and veteran status. Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.