Nor Cal Hospitality • San Francisco , CA , US
Posted a month ago
Description
The General Manager is responsible for the day-to-day operation of the hotel with an emphasis on sales, financial management, quality assurance, and employee experience and guest satisfaction.
Responsibilities
Establish strong relationships, internal and externalSupervise and develop the performance of all hotel operating departments.Create, implement and ensure full compliance with operating controls, SOP's, policies, procedures, and service standardsResponsible for handling all guest concerns and complaints and issues including prompt investigation and resolutionPromote hotel in industry or trade organizationsEnsure regular upkeep, repair, and overall general maintenance of hotel and system of ongoing maintenance of facilities and equipmentRegular personal inspection of guest rooms, public areas, back of house. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departmentsGuest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employeesEstablish and implement guest service standards for all departments, periodically review, identify problems, and corrective actionsRegular review of Front Office results in order to maximize room revenue.Identify problem areas and initiate solutionsMonitor sales levels in order to take steps to reverse negative sales trendsManage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceededDevelop and implement cost savings initiatives and strategiesProfit and Loss analysis and managementPrepare and present in partnership with VP of Operations monthly ownership recapEnsure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate. Review and identify areas of concern and develop plans to address as neededWork with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programsAssist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessaryMonthly forecasting of operating staff and cost expendituresMonthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future businessReview and approve all expenses in "other expense" categories in all departmentsRegularly review all major expenses to assure that monies are wisely expended Qualifications Minimum of 5 years progressive combined experience in 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role (General Manager, Assistant General Manager, Director of Operations, Hotel Manager, etc.)Experience in Lifestyle BrandExcellent and fluent knowledge of all aspects of hotel business management including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities managementKnowledge and experience in computers including Microsoft Excel, Word, PowerPointKnowledge of Federal, State, and Local legislation related to hotel operations is a mustExcellent and efficient time management skills and ability to prioritize workloadExcellent interpersonal skills and ability to establish and maintain effective relationships with other management staff and employeesAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems, complaints, and concerns as necessaryAbility to present facts and recommendations effectively in oral and written formAbility to communicate effectively with employees, management, clients, and vendors as necessaryAble to work a flexible schedule in order to accommodate business levelsDemonstrated Entrepreneurial SkillSavvy/Business MindedMust be eligible to work in the USA Compensation $90,000
About Nor Cal Hospitality
Nor Cal Hospitality Group is a hotel brand and management company that is committed to forward-thinking design, service, and guest experience. We are dedicated to offering travelers a connection to their destination through an immersive hospitality experience.
PTOShort/Long-Term Disability401(k) matchingPaid monthly parking subscriptionPerformance-based annual bonus potentialNor Cal Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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