The General Manager will be responsible for ensuring that the facility is managed in a manner that contributes to the achievement of objectives established through annual operating plans and revenue. The General Manager provides strong and effective day-to-day leadership and management fostering an environment that encourages contribution by all employees to overall company objectives, making sound decisions on behalf and in the best interest of iFLY and its team members. The GM will work closely with Senior Management to ensure strategic business objectives are achieved.
Every team member on the iFLY Flight Crew exemplifies and delivers our core values of SOAR:
Safety First
Outrageous Passion
Accountability
Respect
DUTIES AND RESPONSIBILITIES The General Manager takes direction from top executives and understands the executives' overall plan for the company. The General Manager makes suggestions that enhance or streamline operations, directs other people to achieve their goals, communicates the objectives and vision of the company to the staff and is an example of leadership. The General Manager must be able to delegate responsibility, must organize divisions so that the team members know exactly what role each has to play, and supervise that it is being done to the best of their ability.
The General Manager recruits, hires and trains team members and resolves team member concerns/issues. Supervision includes Customer Service, Call Center and Instructor staff, building facility, network infrastructure, staff communications and development as well as ensuring Marketing and Sales campaigns are communicated to the customer service and call center team. The General Manager has a pulse on sales data, costs, performance indicators, safety, team member morale and world-class customer service. The General Manager provides support and leadership to all tunnel team members. The General Manager will ensure public relations and all sales are handled in a courteous and professional manner.
Responsibilities - Include but are not limited to: Overseeing all daily operationsSupervises customer service staff, call center, instructors and management teamManages daily flight and staff schedulesMonitors flight manifest to ensure maximum occupancyUltimately responsible for interviewing, hiring and proper training of team membersResponsible for team member reviews, recognition and disciplinary actionsResponsible for inventory control and ordering of merchandise and suppliesEnsures safety of operations and team membersManages and maintains daily reportingPrepares payroll and timekeeping reportsChecks POS close outs and cash dropsManages budgets, profitability and Profit & Loss marginsControls operational expensesImproves profit margins where possibleEnsures that facility is clean inside and outsideInvolved in proactive incentive programs, reward schemes and team building eventsWorks with Sales Manager on statistics and success of sales promotionsAssists in short- and long-term sales and marketing strategies and helps evaluate effectivenessImplements sales promotions and initiativesSets up product or service enhancements to improve customer satisfaction and sales potentialResearches, evaluates and recommends enhancements to constantly improve the customer experienceAs needed, participation in marketing related photography, video, and social content capture for promotional usage.WORK EXPERIENCE AND REQUIREMENTS 5 years (plus) experience in management, including strong program marketing experience.Demonstrated strong team leadership and development ability.Computer skills in word processing, spreadsheet, database management, content management systems and desktop publishing applications are essential. Project management and multi-tasking skills are a must.Excellent oral and written communication skills, as well as creative writing and negotiation skills. Experience in generating presentations and proposals.EDUCATION REQUIREMENTS Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education a plus.Education should be at a level which demonstrates the ability to perform duties.The Good Stuff: Salary Range: $85,000 - $95,000Medical, dental, vision and supplemental plans for eligible employeesPaid time off (PTO)Maternity/Paternity leave401k retirement investment with company matchEmployee discount on retail merchandise and flight packagesFree flight time for employees and immediate family!All 7 billion people on earth dream about flying, and we're the only ones who make that dream come true. It's an awesome privilege, and making that dream come true is our passion. Join the team!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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