General Manager - NarrativeApply to The Jacquard Hotel & Rooftop - Cherry Creek
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: R0022683
City, State: Denver, Colorado
Narrative in Cherry Creek is seeking a dynamic and experienced Restaurant General Manager to direct and organize the day to day operation of Narrative and its supporting outlets. This includes our signature three-meal restaurant and a robust yet approachable wine program. The primary objective is to uphold the brand standards and continually deliver outstanding guest service and financial profitability.
Salary: $80,000 - $90,000
ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy & procedure implementation and enforcement and meeting participation and facilitation.Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition.Curate the entire beverage program. Must have strong wine knowledge to craft a global wine menu that matches the approachable, but refined culture of the restaurant.Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly.Be a business partner to the General Manager, Director of Food & Beverage and the Executive Leadership Team.Ensure compliance with health, safety, sanitation and alcohol awareness standards.Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue.Ensure associates have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of hotel and local area.Recruit, interview and train team members.DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE: Observes and adheres to safety and security procedures, promoting a safe work environment.Ensures new hires complete new hire orientation and complete all brand required training.Seeks out new assignments and assumes additional duties when necessary.Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.Can be relied upon regarding task completion and follow up.Ensures work responsibilities are covered when absent.Takes ownership of all work performed and communicated.Completes tasks on time or notifies appropriate person with an alternate plan.Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.Identifies and resolves problems in a timely manner, using intuition and experience to complement data.Gathers and analyzes information skillfully.Demonstrates knowledge of EEO policy and promotes a harassment-free environment.Shows respect and sensitivity for cultural differences.Able to build morale and group commitments to achieve goals and objectives.Practices attentive and active listening with all employees.Listens without interruption and gets clarification.Actively participates in meetings, contributing ideas to improve the company.Solicits customer feedback to improve service.Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.Monitors and controls labor costs.Seeks approval for overtime, if required.Provides regular performance feedback and proactively addresses performance concerns of staff.Develops staff so that successful customer service scores are achieved.EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.QUALIFICATIONS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.SUPERVISORY RESPONSIBILITIES: Position has management responsibilities of restaurant staff.WORK ENVIRONMENT: Indoor work environment.Minimal to moderate noise levels consistent with hotel environment.Exposure to cleaning chemicals.PHYSICAL DEMANDS: Stand more than 2/3 of the time.Walk less than 1/3 of the time.Sit less than 1/3 of the time.Lift up to 25 lbs.Push / pull up to 25 pounds.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
About UsWe are interested in attracting and investing in talented, dedicated and highly motivated associates who want to join a progressive organization that believes their associates are their greatest asset.
Joining the Stonebridge team is joining a winning team. You will work with leading hotel professionals and leading hotel brands. We invite you to consider a career with our growing organization.
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