GENERAL PURPOSE OF JOB: The General Manager is responsible for ensuring that the center is run according to the required K1 standards. The General Manager also holds their Salaried and Hourly Staff accountable along with developing them to the next levels.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Staffing duties including: recruiting, interviewing, hiring, training, disciplining, and terminating.Ensure facility complies with all OSHA guidelines as required in their location.Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits.Ensure State Health inspection guidelines are completed and in compliance with state regulations.Ensure all State and Federal Permits and Licenses for the facility are up to date and in compliance.Ensure Alcohol ordinance for your state is followed, including retention of staff permits in accordance with State and Federal regulations.Complete monthly retention of all work-related documentation.Provide Corporate with all company invoices, including all vendors.Ensure cashier personnel adhere to correct cash handling procedures and sell effectively.Ensure track personnel run races safely, efficiently, and professionally.Complete Manager Objectives each day as required in the company's Intranet.Ensure mechanic personnel maintain our karts in peak working condition.Ensure all staff adhere to company policies and provide outstanding customer service.Correspond with and provide regular reports to corporate office personnel.Expand the marketing and promotional presence of K1 Speed.Maintain the effective operational feasibility of the center.Maintain the highest standard of facility appearance.Oversee the day-to-day operations within the policies and guidelines set forth by K1 Speed.Identify opportunities and create action plans to increase performance levels to the required K1 standard.Ensure proper staffing levels to maximize the employee and guest experience.Oversee weekly inventories of each location per company standards.Maintain a professional K1 image including the Paddock lounge cleanliness, proper uniforms, and appearance standards.Ensure food costs, part costs, and labor costs are at or below K1 acceptable standards.Ensure compliance with guidelines for private party events.Provide timely information to the sales team and Director of Sales to help book parties.Ensure management team members follow all cash handling procedures.Respond to customer service needs to provide the highest standards of service within 24 hours.Execute weekly and monthly marketing promotions to build the brand and generate revenue.Work with the team to review scheduling and effectiveness of all marketing promotional hours and outings.SKILLS AND ABILITIES: Job Knowledge – Able to learn new skills and maintain up-to-date job-related information.Initiative – Takes initiative; results and goal-oriented.Professionalism – Treats individuals with dignity and respect; maintains a positive sense of humor.Planning and Organizing – Develops realistic plans and prioritizes duties.Team Work/Cooperation – Successfully works with others to achieve desired results.Critical Thinking – Uses logic and reasoning to identify strengths and weaknesses.Productivity – Takes on additional responsibilities as needed; manages priorities.Active Learning – Understands the implications of new information for problem-solving.Communication – Communicates professionally and empathetically.Customer Orientation – Listens, identifies, and responds to customer needs effectively.Work Quality – Demonstrates accuracy and attention to detail.Decision Making – Takes calculated risks and makes timely decisions.Adaptability/Flexibility – Demonstrates judgment and willingness to make exceptions.EDUCATION and/or EXPERIENCE: High school diploma required, Associates in Business or Hospitality preferred. Must be at least 21 years of age. Must have 5+ years of Food and Beverage experience unless internal candidate. Must have 7 years previous management experience with a successful track record, preferably in restaurant, entertainment, or hospitality.
PHYSICAL DEMANDS: This position requires that weight be lifted, pushed, pulled safely for extended periods of time. Must be able to lift up to 100lbs with reasonable accommodation.
WORK ENVIRONMENT: The work environment for this job typically has a high level of noise. The work will be performed predominantly indoors; however, marketing events can be exposed to outdoor elements.
SUPERVISORY RESPONSIBILITIES: Responsible for managing several salaried and hourly employees.
EQUAL OPPORTUNITY STATEMENT: K1 Speed is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees.
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