General Manager Of Concessions - Fiserv Forum 1377123

Levy SectorSalary: Other Forms of Compensation: Pay Grade: 14
Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary As a General Manager of Concessions, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Detailed Responsibilities Ensuring all stations are set up and ready for eventsSupporting the recruitment and training of team members in our standards and proceduresSupervising operations during the event and troubleshooting where neededWorking with colleagues to continuously improve operational performanceProactively engaging in processes for loss preventionWorking primarily in the concessions department, this role will also support the premium department as neededCompleting point of sale updates and regular maintenance checksEnsuring the timely implementation and communication of promotionsManaging loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedureWorking in partnership with other departments to ensure accurate completion of the requisition processWorking with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculationsManaging gratis sheet process to ensure accurate tracking of any comped itemsEnsuring compliance with all Payment Card Information rulesImplementing concessions production sheet to ensure accurate production and minimal wastageConducting progressive coaching with team membersCompletion of monthly beverage wastage reportRegular equipment maintenance, e.g. beer line cleaningRe-stocking of concessions and bars to maximize event readinessEnsuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followedCompletion and processing of alcohol incident logs to identify recurring issues or trendsSupporting recruitment activities for team members and NFPsHolding pre-shift meetings to set the tone for eventsManaging location 'Keys to the Future' activities to develop future leadersSupport team member orientation training to ensure all hourly team membersNPO Group management and communicationOverseeing service standards during events to ensure a high level of the guest experienceEnsuring accurate end of month inventory completionManaging product transfers and requisition sheets to accurately track products during eventsManaging and resolving guest complaintsManaging team member incidents/accidents and following all required reporting proceduresCompleting a monthly department safety inspectionMonthly safety training conducted for team membersManaging team member scheduling in line with demand forecastsVerifying payroll, entering gratuitiesSubcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.Completing events walks of the buildingSupporting other properties and departments as demanded by the businessOther duties/responsibilities as assignedJob Requirements 2+ years of experience in a food and beverage operational positionBachelor's degree in hospitality management is preferredHigh level of computer literacyPassion for hospitality, food, and retailExcellent interpersonal and stakeholder management skills Curious about Life at Levy? Check it out: Levy Culture Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered. MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time Off PlanHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.Req ID:1377123 Levy Sector [[Cust_clntAcName]] MATTHEW HAUGHN [[req_classification]]


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