General Manager - Urology, Breast & Vascular, Band 8B

General Manager - Urology, Breast & Vascular, Band 8bGloucestershire Hospitals NHS Foundation TrustGloucestershire Hospitals is one of the largest hospital trusts in England serving a diverse population of almost 620,000 people. We provide acute hospital services from two large district general hospitals, Cheltenham General Hospital and Gloucestershire Royal Hospital. Maternity Services are also provided at Stroud Maternity Hospital.
We are looking to recruit a talented and experienced operational manager to join the Surgical Division.
This role requires an ambitious individual to lead and support the running of high profile services. Working in conjunction with the Specialty Director and Matron, the post holder is an integral part of the team who will resolve daily operational challenges faced at the front door of our hospital. We also have an ambitious improvement plan with a range of projects established to support patient care and the delivery of national operational standards, which the General Manager will support. We are looking for a candidate who has experience in NHS management, ideally previous experience of working in an operational role.
Main duties of the jobThe General Manager is responsible for the effective strategic and operational management of a defined set of areas, ensuring the delivery of high quality patient services within the resources available. The post-holder is responsible for the management of all non-clinical staff in these areas; ensuring staff are managed in line with the Trust's employment policies.
The General Manager will provide leadership and direction to the services utilising Urology, Breast and Vascular taking the lead with the Surgical Divisional Tri for developing strategy in line with the Trust's overall strategy and transformation programme. This will include playing a key role in identifying opportunities for clinical innovation and modernisation, the delivery of all operational performance targets, managed services and financial management and day surgery bed utilisation and management. The General Manager is responsible through managerial and clinical teams for continually improving the quality of services to patients, and redesigning services to meet best practice standards, improving efficiency and effectiveness within available resources.
The post-holder will be a leading change agent in the Trust's transformation programme and will be responsible for securing the commitment of all staff in areas managed to organisational change and continuous improvement.
Job responsibilitiesStrategic Responsibility Lead the development of the strategic elective direction for the specialities in line with the Division and Trust overall strategy and transformation programme, ensuring that all strategic plans are incorporated into service plans and objectives for all staff.Provide leadership to areas managed, working with surgical general managers and clinical colleagues to manage the design and delivery of clinical/non-clinical elective services.Develop a culture within areas managed in which all staff are delivering high quality patient-centred clinical and support services.Develop short, medium and long-term objectives, which are turned into effective, affordable and achievable annual service plans for the specialities, and deliver these plans within the financial resources available.Responsible and accountable for the formulation of new service developments and initiatives, preparing bids and ensuring business cases are produced for services developments, taking into account activity and income projections and resource allocations.Work with colleagues to review and redesign services in order to meet the needs of patients and enable the specialities to achieve key performance indicators and reduce costs.Lead the planning of future capital developments for the specialities to deliver improved facilities for patients in line with the Trust's Strategic Plan.Develop robust mechanisms to ensure clear communication of service plans, objectives and service changes within the specialities ensuring that staff are engaged directly in any review and the development of services.Performance Management Develop effective processes for monitoring and managing elective and emergency activity, identifying when performance falls below set standards and taking corrective action, ensuring that all national and Trust performance targets are achieved.Analyse and interpret a range of options in highly complex situations, making judgements and deciding upon corrective action to ensure performance targets are achieved.Determine the information needs of the specialities and ensure appropriate timely data collection mechanisms are established to support capacity and demand analysis.Accountable with the Clinical Director for the delivery of a balanced budget for the specialities managed and developing a financial strategy which ensures financial viability.Lead on the planning and implementation of cost reduction elective programmes for the specialties in line with corporate objectives.Ensure that the specialties adhere to the Trust Standing Orders, Standing Financial Instructions, and works within the Trust's policy framework.Ensure all budget holders in the specialties have the skills to manage budgets effectively and provide support to budget holders by regularly reviewing budget statements.Lead on business planning and participate in corporate approach, and agree proposed commissioned activity with relevant clinical leads.Staff Management Deliver safe, efficient and effective delivery of care through the non-clinical management team, empowering the clinical leadership teams to implement change and make improvements to care as appropriate.Manage all non-clinical staff within the specialties in line with the Trust's employment policies.Monitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Divisional HR Manager to address issues of concern.Develop mechanisms for ensuring performance appraisals and continuous professional development of all staff.Ensure that appropriate mechanisms are in place to identify and meet education and training needs of all staff.Promote a high performance culture by holding people to account within the specialties.Analyse current and future service activity and establish the workforce required to ensure the appropriate staffing skill-mix for the delivery of service plans, producing an annual workforce plan.In conjunction with the Medical Staffing team, ensure that all rotas are sent to new consultants and junior doctors 6 weeks prior to starting.Ensure that all managers within the specialties have clearly defined responsibilities and are working within agreed objectives and service plans.Develop plans in conjunction with the Human Resources team, which enable the specialties to successfully implement the Trust's Human Resources Strategy.Design and implement change within the specialties, acting as a change agent and role model to gain commitment from colleagues.Clinical Governance Responsible along with the Clinical Lead for developing and implementing the clinical and corporate governance strategy for the specialties within the Trust's framework.Improve the effectiveness of clinical services by working with the Clinical Lead to ensure that clinical standards, education, audit and research and development are pursued in line with Trust strategy.Develop and co-ordinate within the specialties effective methods for determining user views on services provided.Take overall responsibility for the specialties responses to complaints, ensuring a thorough investigation is undertaken.Develop and monitor effective risk management strategies thus improving patient and staff safety.Undertake research and benchmarking work to identify areas of best practice in order to ensure continuous improvement and innovation.Participate in the Trust on-call arrangements for senior managers including Major Incident Trust wide response co-ordination.To have responsibility for the Health, Safety and Welfare of self and others.To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.To work in accordance with the Trust's Equality and Diversity policy.Person Specification ExperienceSenior Management experience in the NHS or related employer/sector which must include experience of directly managing staff and non-pay budgets.Experience of providing services to a high quality with restricted resources.Experience and evidence of implementing change management projects to develop or improve services.Managing a range of staff groups, with evidence of delivering reduced sickness absence levels and improved appraisal rates.Experience and evidence of achieving significant cost reduction at a service and divisional level.Experience and evidence of business case preparation, presentation and implementation.Experience of strategic planning.QualificationsDegree or equivalent professional qualification.Evidence of continuing professional development.Post graduate management qualification or equivalent knowledge gained through experience.Master's degree or equivalent experience.Communication & Interpersonal SkillsAble to make and take sometimes difficult decisions after analysis of operations and implications.Highly developed communication skills (written, oral, presentational and interpersonal).Able to influence and engage people in different settings.Proven conceptual and analytical skills.Organisational SkillsAble to provide strategic direction and leadership with the division without adopting a dictatorial style.Able to multitask and continue to function to a high standard when under pressure.Able to build effective working relationships at all levels within and outside the trust.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Gloucestershire Hospitals NHS Foundation Trust
Deputy Divisional Director of Operations, Surgery

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