20 September 2024
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It's how business gets done.
Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn't simply deliver amazing software solutions; we also have an award-winning company culture.
We offer competitive benefits focused on employee well-being, including paid volunteer time off! We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years. We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row. Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie). Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered. The Global Accounts Receivable Manager will report to the Senior Director of Accounting Operations. You will work alongside the Business Unit Leaders, Professional Services Leaders, Sales Managers and Legal to support and solve our customers' issues and concerns while minimizing days sales outstanding ("DSO") and maximizing cash collections. In addition, you will support special projects.
This is a hybrid position requiring 2-3 days per week in either the Westlake, TX, or Dublin, OH office.
Responsibilities Core Tasks Manage acollections and dispute team of 20+ individuals. Report and monitor team progress and activity. Ensure thatcollectionactivities (customer interactions andcollectioncall volume standards) are performed on all accounts with a past due Accounts Receivable (AR) balance. Collaborate with team on accounts to proactively identify areas of potential risk to mitigate escalations. Handles complaints or difficult calls. Work to ensure bad debt is minimized and Days Sales Outstanding (DSO) is within company standards. Provide a monthly suggested write-off list of customer accounts that have completed the AR process and are deemed uncollectible. Systems and Processes Develops and administers credit andcollectionprograms. Designs and implements processes to improve cash flow and reduce receivables. Monitors and negotiates thecollectionof overdue accounts. Monitors credit andcollectionprocesses and operations; makes recommendations on opportunities for improvement. Drive improvements incollectionsystem strategy, including changes in operations and training. Oversees the investigation of credit risk in customers and advises on the course of action. Team Management Monitors call reports to ensure collectors make required phone contacts daily. Perform supervisory responsibilities for the team, including interviewing/hiring, conducting performance appraisals, resolving complaints, and rewarding/disciplining employees. Mentors new employees and holds training/performance reviews for established employees. Coach, develop, and motivate the team in reaching new skills, knowledge, and effective communication. Promote a positive work environment of collaboration, training, and development. Partnerships Establish relationships with business partners in professional service, sales, billing, legal, and treasury to drive strategic performance metrics. Work with Sales to provide visibility intocollectionactivities, as well as routine updates on departmentcollectionefforts. Effectively communicate updates to senior management on accounts status/challenges andcollectionstrategy ofcollections by team, in addition to individual risks within the portfolio of accounts. Participate in planning and estimate cycles with Finance to set goals for thecollection's organization based on fluctuations in the economic environment. Communicate with outside agencies for thecollectionof bad debt write-offs Requirements Bachelor's degree or equivalent related work or military experience. Excellent verbal and written communication skills. 8 years of progressive experience incollections. Manager-level experience working with software and system tools that support thecollections process. Experience utilizing NetSuite and Salesforce is a plus Experience with Microsoft Office; advanced skills with Microsoft Excel. Familiarity with reserve methodologies. Ability to prioritize changing competing priorities. Experience leading and developing a newly organized team. #LI-SC1
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our "CODE": Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.
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